People's Trust Federal Credit Union Eldridge Pkwy, Houston

People's Trust Federal Credit Union Reviews

• A

  Asma Dokmak
  2

  Their machine that makes a ready to use card is always broken or doesn’t work, it took me more than two weeks to receive my new card although they told me that they will make a rush order process! I don’t recommend this bank if you need to use your card daily! On the other hand their customer service is helpful in other areas like refunding if your card got hacked.

  Response from the owner

  Hi Asma, Thank you for your feedback. We apologize for the inconvenience you experienced. We are working with our technology team to get our Instant Issue card maker fixed so that this shouldn't be an issue in the future. Two weeks to get a new card via mail is not the norm for a rush order so we're looking into that as well. We hope that this interaction with us won't be your last and that we can do right by you the next time you need assistance. Lastly, thank you for your compliments on our service from when your card was hacked. We appreciate your membership!

• J

  Jessica Woods
  4

  Update: I've received a call from Terry. I had very pleasant conversation about the issue and resolved it. Great customer service & communication is always appreciated. I had the worst experience with customer service yesterday. I was charged an overdraft fee even though I had money available in my account. I asked to speak with a manager about the issue but she said she is the person to talk to about the issue. We went back and forth (unnecessary)with an issue that is clearly a bank error. She return the overdraft fee and said I can't waive anymore fees unless it's the bank's error. I told her this is a bank error. The worst experience I've had with a bank or "unbanking" experience. Time to look for a new bank.

  Response from the owner

  Jessica, thank you for your feedback and we appreciate you bringing this to our attention. We’d like the opportunity to look into this further. Our VP/Chief Member Experience Officer will be reaching out to you shortly.

• E

  Ella Warfel
  1

  Update two weeks later. The exact some problems happen again. Deposited a check and called days later to inquire of the deposit status and was told they have no record of me depositing a check. Absolutely ridiculous! I’m for sure closing my account. This bank is so inconvenient! No deposit atms, lack of modern technology when it comes to the app and online banking. App is always slow and not up to date with balances. You can only get customer service during banking hours. On Friday’s when I deposit my payroll check it doesn’t clear in my account until Tuesday sometimes Wednesday. Oh and if you do cash deposits in the drive thru they pocket some cash. Always arguing with me about how much cash I gave them. Pretty sure the employees are former Walmart employees because they got Walmart attitudes. Thought I’d switch to a credit union for all the perks and putting my money with a better company than big banks. Screw that I’m going back to Chase tomorrow. Absolutely horrible banking experience.

  Response from the owner

  Ella, thank you for your feedback and we appreciate you bringing this to our attention. We’d like the opportunity to make it right. Our VP/Chief Member Experience Officer will be reaching out to you shortly.

• a

  aslan toutounchi
  1

  2 times this CU makes bad credit in my record and i tried to dispute but i could not.be careful.

• T

  Tonya Patterson
  2

  Very seldom do I give negative reviews, unless they continue to rub me the wrong way and lately they have. One reason for choosing this credit union was because of the good customer service and perks they offered and would've received 5 stars at that time. However, the last few years, the credit union itself is good but the service is mediocre terrible. Meaning, they have a new teller and he's very welcoming, everytime I go to this location, he's smiling and willing to assist. I actually told him today to keep smiling and having the good customer service he's offering. During the covid-19 closing, when we had only drive-thru service, the attitude was funky each time I conducted my transaction. It was as if they felt like guality didn't matter, so I figured okay maybe they need to see the customers to be more friendly. When the lobby reopened, I intentionally went to the same girl to see if her attitude would change, she was better but dry. No problem, just handle my transaction correctly. Today I told the new guy that I would do my transaction with another lady because it was kinda complex, I should've stayed at his counter, again this one act like I was bothering her and taking up her time I actually told her that she is putting off that type of vibe of not wanting to be bothered, "whether you do or not, complete my transaction correctly." PERIOD. It's so many people wanting work but unhappy doing what "they" choose as "their" career, it's your fault, if you're unhappy... change it. Being that I don't visit often to the location because it's a nice distance for me and not too many options, when I do they act unappreciative for having a job, "YOU WILL DO BETTER" at least when I come in and I will continue to smile and tell them to have a great day, hopefully some of the words will get into their heart. Keep in mind word of mouth can make or break you and the company. I hope the company will remove the bad seeds out or at least put them back in training. If I have to give another review, next time, I'll be sure to mention names. Documentation does make a difference. Have a great day, I sure will. 😁 DO BETTER!!

  Response from the owner

  Hi Tonya, Thank you for sharing. We're sorry to see you only rated us two stars and that you had an unpleasant experience with us. We'd like to hear more about your experience so that we can see if we can make it right. If you're open to sharing more detail about the experience, we’ll have our Branch Operations Specialist give you a call tomorrow.

• y

  yanet quintana
  5

  I would like to update my review i gave 7 months ago on the service provided by the Westside Branch. I am very very pleased and happy to say that i have witnessed a HUGE POSITIVE change at this Branch. The current staff are all friendly, know what they are doing and most of all they make me feel like they want me as a customer. I would like to thank and congratulate the Manager of the branch for the changes made and the great atmosphere i sense when i go in. Awesome Job!!! Thank you 7 Months ago : Every time i come in i pray i get a person that knows what they are doing..i always make the same type of transactions but still lots of mistakes even though i try to make it easy for them. I ask questions for mext time to be better prepared. All i get us yes - no answers. I feel like Some of the staff dont want to be at work. Lack of people skills and dont listen or are not hearing what i ask of them. I pray next time i will get better service.

  Response from the owner

  Hi Yanet, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience. Our branch manager will be in touch with you today to discuss what happened with you so that we can better serve you going forward.

• L

  L. B.
  1

  Worst customer service I have ever experienced with a bank!They refuse to take any responsibility for their mistakes. They made a mistake by depositing my money into the wrong account. Instead of immediately apologizing for the mistake I had to ask them to apologize. The manager gave a fake apology and then proceeded to blame me for the mistake. She claims I wrote down the wrong account number which is impossible since the account the cash was deposited into was not even remotely close to my account number. Also I am pretty sure they ask for a drivers license so they can verify the name on the account that pulls up. I guess no one thought to do that in this case even though she did take my ID. The issue was reversed within the hour but the rudeness of the staff was absolutely horrifying!

  Response from the owner

  Hi Liesa, we apologize for the poor customer service you experienced. Thank you for bringing this to our attention. We will be contacting the appropriate branch manager about this issue.

• J

  Jo Hoye
  5

  I LOVE PTFCU! Hate banks nickel and dime you! I’ve been a member for more than 30 years and the credit union has NEVER disappointed me. I’ve bought many cars, a couple of houses, and have an incredible line of credit with the CU that has saved my life over the years during layoffs and hard times. There have been changes over the years but always for the best. The staff is always fast and very customer service oriented. Once you experience the credit union for yourself you will never bank again! PTFCU is the ultimate un-banking experience!

  Response from the owner

  Hi Jo, thank you for your membership. We are more than happy to serve you. Glad you're part of the un-banking family!

• m

  maria h Torres
  5

  Never had same teller twice, but ALWAYS tellers have been courteous and VERY helpful. Usually very short lines or no line, making banking fast and easy.

  Response from the owner

  Hi Maria, thank you for your membership. We are happy to serve you!

• K

  Kimberly TT
  5

  Jacqui was incredibly helpful when I recently rushed in just before 5:00 for a shared branch service. She talked me through my options and was so friendly and patient with me. She really made my day.