Payability Broadway, New York

Payability Reviews

• D

  Douglas Landau
  5

  I have been using Payability for years. Their Support - Megan, Ana, Tatjana could not be more helpful. I interact with them almost daily as e-commerce is always a challenge. Resolution is quick and always right. Stuff happens but when it does it is resolved. Communication is key in the world today. If there is an issue - just communicate and they will resolve it. Making assumptions does not work for anyone. Yes you will pay a percentage of sales BUT working with Amazon and the 2 week payouts - it is worth the fees. You have 80% of sales daily and then every 2 weeks you get the 20% reserve - like clockwork. They are worth a try if you are a growing e-commerce company. Thanks to the crew over there.

• P

  Phuong Dao
  5

  I have been using Payability for several months now and as far as customer service I am really satisfied. For every service there are plenty pros and cons as far as fees and so forth. Recently I had an issue with my account being connected to my Amazon's seller account and Alex Campos was the representative that helped me in resolving it. Basically, she resolved the issue quicker and more efficiently than what Amazon's representative was doing. It literally took her 1 day to resolve the issue and Amazon is still on day 4 without a resolution. I can't thank her enough resolving the issue so easy and quickly which definitely helped my stress level.

• F

  Fábio Bennaton Bassetti
  5

  I use Payability everyday for the past 2 years. Since then, I fell appreciation by their excellent service (vital for small businesses), including technical support. The latest interaction I had was with Myshia, who solved my issues almost instantly, with a very good communication and customer focused approach. I would recommend Payability for all e-commerce companies, mainly if you are still a small or recently starting.

• b

  burt ghabe
  1

  Okay, first of all it's 2% of GROSS sales, not of what you borrow. Let's say our sales are $1000, but after Amazon fees your net payout is $500. Payability is going to loan you 80% of the $500, which is $400. But they charge you $20 (2% of $1000). So you pay $20 to borrow $400 for a period of 2 weeks. 20/400 = 5%. Convert the 5% into APR: 5% x 365/14 = 130%. Would you ever get a credit card with 130% APR? This is nothing but a payday loan with ridiculous interest rates!

  Response from the owner

  Hi Burt, Thank you for taking the time the share your review. All in all, you are absolutely correct. The Payability fee is assessed on the gross sale amount. This is industry standard for invoice factoring companies and services. We disclose our fee structure on our website, in our contract, daily on your dashboard, and in our help center articles. After review we were unable to find an account with your name in our system. I would love the opportunity to touch base with you to see how we can clarify the fee structure further or hear your suggestions on how we could do better in the future with explaining how our fee is assessed. Please email [email protected] and address the email to Megan. I look forward to hearing from you soon! Best, Megan Head of Customer Experience

• R

  RandomReese'sReviews
  5

  I have called so many times I feel everyone knows me by name now : ) I usually get Anna, Tatiana or Megan. I appreciate how kind and helpful they have been toward me. One of the reasons I have stayed with payability instead of trying other services is due to how great the customer service has been, Thanks ladies!

• D

  Dave D
  3

  Team is great to work with BUT. the system is a scam, be sure to know your numbers and have high ROI because they take 1.9 % off top plus amazon takes there cut. then it is near impossible to have your books balance with very little info and how they run the numbers and the dashboard. then they charge you ACH fee and the bank does as well , you are lucky if you can even scale with 80% , only if you have a 5x to 9x roi on COG .. if you have a 1 x or 2x .. good luck

• B

  Bogdan Petrovic
  1

  Horrible company that only cares about their profits. If you’re an Amazon seller 2.5% on your GROSS sales will undercut your profits significantly. Also, they’ve filed an UCC on my business which resulted in thousands of calls and messages from sleazy salesman offering me working capital. I cancelled their services and payed them off in full yet months after I’m still receiving calls. I wish I was able to catch on their dishonest fee structure earlier but now I’m having my attorney read all the fine print and look into UCC filing as well.

  Response from the owner

  Hi Bogden, Thank you for providing this feedback. Regarding fees, you are correct. Our fee is on the total positive values on the marketplace, which is essentially your gross sales. This is something we are completely transparent about during account onboarding, it is stated in our contracts, and is outlined in great detail on our Help Center multiple times. Regarding the UCC filing, it is standard for any financing company to file a lien on a business they are providing financing to. Unfortunately liens are public information. Since this information is completely public, not something specific to just Payability, some aggressive lenders and companies will use that public information as a lead for businesses they think need financing from their companies. I am sorry this happened to you however this was not something Payability could control. If you have any questions for me please reach out to me directly at [email protected] Best, Megan Head of Customer Experience

• E

  Eric Barraza
  1

  Do not work with payability!!! My account manager is been ignoring my calls and emails. Their dishonest and hold your money. They steal from your with their ( 2% gross fee). One of the work companies I have worked with.

  Response from the owner

  Hi Eric, Thank you for taking the time to provide this feedback. You and I were able to speak last week and I was able to help you transfer money to your bank account. Going forward if you have any questions or concerns you can reach out to the Support Team here directly at [email protected]. Best, Megan Head of Customer Experience

• K

  Kamuela Kirk
  5

  Great company with fantastic customer service! Shoutout to Anna “Banana” for helping me out and being awesome! If you need something handled, talk to her. She a real one!

• A

  Ason Figueroa
  1

  Horrendous company that is very deceptive in their fee charging. Ending up owing THOUSANDs more than what was originally calculated due to Payabilities deceptive practices towards their customers. Steer clear of this garbage company, it will be your biggest regret you've ever had if you decide to take the time to work with them. Horrible company 0/10

  Response from the owner

  Hi Ason, Thank you for providing this candid feedback. The Support Team here has reached out to you directly multiple times to set up a call with you to go over any concerns you have regarding Payability and our fee structure. However, you have not replied to us. We would love the opportunity to clear the air and turn your experience around. The Payability fee is assessed on the total product sales (gross sales). This is something Payability is completely open and transparent about. We discuss this in length during onboarding, have many help center articles outlining our fee structure, show you daily on your dashboard the gross sales we purchase and assess the fee on, and outline this clearly in our contract which I have sent to you directly. Again, we would love the chance to connect with you and go over your account in detail so please reach out to us directly and we can assist you further! Best, Megan Customer Experience Team Manager