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Credit union

Palmetto Citizens Federal Credit Union Broad River Rd, Irmo

3.9
(10)
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Phone:

+1 803-732-5000

Website:

https://www.palmettocitizens.org/

Address:

7816 Broad River Rd, Irmo, SC 29063, United States

Palmetto Citizens Federal Credit Union Reviews

3.9
10 Reviews
  • R

    Robynlynne Young
    1

    I have accumulated a debt with Palmetto Citizens FCU, in Columbia SC. Instead of abandoning my responsibilities, I spoke with an associate in the credit dept. I attempted to make a settlement offer. I told them I can pay half right now to settle my debt. The woman then went to speak with one of Palmetto's managers. He stated in-order to settle the account, they would forgo future interest and penalties, but I would need to pay the entire amount. I questioned the settlement offer. Neither could give me an answer. So now, instead of negotiating for a portion of the debt, they get nothing. After my conversation, they called the credit unions to report my account in default. Palmetto say's they are not-for-profit. So how is it they charge me interest and fees and claim not for profit? Do yourself a favor. Close your account and run for the hills. If I wanted really bad service, I would have banked at Wells Fargo.

    Response from the owner

    We appreciate your feedback and are sorry to hear you have not been pleased with the process of repaying your debt. We will pass along your comments to our management team to evaluate and help improve our service in the future. If you'd like to discuss this matter further, please call our Administrative Office at 803-779-1232, visit any of our offices or send a message through the Help Desk in online/mobile banking.

  • T

    Tessa Barnes
    1

    i’m very discouraged by PCFCU. Online mobile banking has been down for 3 days now, all call centers are closed, and when i pull up to an ATM it says my information is unavailable. I can’t check my balance to pay my bills and it’s frustrating. This credit union has really put me in a hole this week. DO BETTER FOR YOUR CUSTOMERS!

    Response from the owner

    We apologize for any inconvenience you've experienced during our system conversion this weekend, which will be completed later today, and certainly understand your frustration. You should not have experienced any issues withdrawing or depositing funds at an ATM, but if you did you can return to an ATM and try your transaction again. Online/mobile/phone banking will be back as soon as possible today once our system upgrade is complete. For more information, please visit https://www.palmettocitizens.org/technology-upgrade/. Once our system are back online, we will update our website and social media. We apologize again for the inconvenience.

  • R

    Robert Butchart
    5

    Palmetto citizens has really restored my faith in the banking industry not that I have been taken advantage of by them, it’s more about the going above and beyond mentality that was a breath of fresh air. To me the ease of banking and their not trying to charge me for these little crazy fee’s I find other banks doing. In fact while banking at P.C. for a months I received a check in the mail from my former bank not mentioning any names, but evidently they were caught by the government charging account holders for charges that were deemed not correct and Un ethical. They were ordered to pay the account holders back thou it was only $18 or $20 it was just the idea that made me have to question the whole industry.Thank you for being their for me at a time when I needed them. Keep up the great job! Robert Butchart

    Response from the owner

    We're so happy you decided to become a Palmetto Citizens member. It is our pleasure to be able to assist you with your financial needs and goals. We appreciate you taking the time to share your feedback and are glad to hear your experience with us has been so positive . We promise to continue to work hard to make sure that continues in the future. Please do not hesitate to let us know if we can help you with any other financial need or question. Thanks again for trusting Palmetto Citizens!

  • B

    Bob Kuenzli
    5

    I moved to Irmo in 2006 and have used Palmetto Citizens for all my checking and savings accounts. I always go inside to do my banking because the staff there are always friendly and accommodating. One of the details that I enjoy the greatly is that normally all the staff know my name and treat me like a good neighbor.

    Response from the owner

    Thanks for the review, Bob. We're happy to hear you've been pleased with the service you've received from your credit union. We appreciate you trusting us with your financial service needs. Thank you for being a Palmetto Citizens member!

  • G

    Gretchen Ramirez
    1

    They literally charge a fee for everything. Accidently used my PCFCU acct to pay my CapitalOne credit card instead of my CapitalOne checking and got hit with a fee from PCFCU....CaptialOne never charges fees! Also had to fight tooth and nail to get overdraft charges removed previously when i told them when setting up acct, i do NOT want overdraft protection nor the ability to. They corrected it after arguing with them and was told that it is not turned off and wouldnt happen again. Well it happened again. That's the only reason why there was no money in the account because i stopped dealing with these people. DO NOT USE THEM EVER..GREEDY

    Response from the owner

    We are sorry to hear you do not feel your experience with Palmetto Citizens has been a good one. We strive to provide everyone with quality service, low-cost financial products and fewer fees than most financial institutions. While we do charge fees for when applicable transactions are made without sufficient funds in your account, we regret if there was any miscommunication regarding these services. If you'd like us to have someone reach out to you to discuss this matter, please let us know. In addition to visiting one of our 14 offices or calling 803-732-5000 during business hours, you can also send us a message using the Help Desk in online/mobile banking or email us at [email protected] (do not include account information with this option).

  • A

    Amos Jones
    5

    I love being a member of Palmetto Citizens Federal Credit Union. I have enjoyed my membership and appreciate the tips and alerts, the low interest rates on credit cards, auto loans with no hassle! The folks at Palmetto take good care of the members! Check them out, you'll be happy you did!

    Response from the owner

    Thanks for the rating, Amos! We appreciate it and appreciate you being a Palmetto Citizens member.

  • B

    Barrycr Reitenga
    4

    Having only been a client for under one year, my interaction has not been extensive. However, I have noticed that some of your staff is not warm and friendly, in fact some are almost rude in correcting an error or reminding me of holds on funds deposited. Think there are better methods to handle these problems. That never seems to happen if I bring chocolate!!!

    Response from the owner

    Thank you for taking the time to provide your feedback. We are sorry to hear you've not always been pleased with the service you have received. We strive to provide all our members with friendly, quality service and apologize if we have not always met those expectations for you. We will pass along your feedback to help us improve our service to all members in the future. If you would like to provide any additional information or feedback, please send us a message using the Help Desk in online/mobile banking, call 803-732-5000 or visit any of our offices. We appreciate you choosing Palmetto Citizens for your financial needs and hope to continue working with you for many years to come.

  • g

    glenda jefferson
    5

    AcThey're are very good in serving you and helping you with your needs. They offer a lot of financial and other services to the communities. Be sure to read your monthly Palmetto Citizens, Achieve Your Potential- packed with helpful information.

    Response from the owner

    We appreciate you taking the time to review our office and share your feedback. We're happy to hear you've been pleased with the service you've received and that you enjoy reading our monthly newsletter! We know you have many options for your financial needs and are grateful you have trusted Palmetto Citizens. Thank you for being a member!

  • J

    John Centeio
    1

    I wish I could have a positive experience at this bank. I have had my account for a year and every instance is more and more inconvenient than the last. The latest, my wallet was stolen out of my garage. I can't get a replacement ATM card or money out of my account because I don't have a drivers license (which was in my wallet). I can't get a drivers license because all my credit cards and ATM card were in my wallet. Not sure why I can't use my social security card, birth certificate, or passport. But happily enough, this is the last straw and will move on to somewhere else.

    Response from the owner

    Mr. Centeio- We are very sorry to hear that your wallet was stolen and regret you have not had a positive experience with Palmetto Citizens. We strive to provide all our members with personalized, quality service while assisting them with their financial needs and regret you do not feel we have met those expectations for you. If you would like us to have a supervisor contact you to discuss this situation further, please let us know or you can call us at 803-732-5000 or send a message through the Help Desk in online/mobile banking.

  • S

    S D
    1

    Sat in line at the drive through for more than 25 minutes while other cars came & left. Nobody bothered to greet me until I pushed the “call teller” button. I have multiple accounts & have been banking here for at least 20 years but just trying to stop by to make a simple deposit is getting to be exhausting as their teller line lacks efficiency.

    Response from the owner

    Sarah, we are sorry to hear your experience at our drive-thru today was not a good one. We strive to provide everyone with friendly, quality service in a timely manner and apologize we did not meet that expectation for you during this visit. We sincerely appreciate your feedback and will use it to ensure we provide better service in the future. If you'd like us to have someone reach out to you to discuss this matter, please let us know. In addition to visiting one of our 14 offices during business hours, you can also send us a message using the Help Desk in online/mobile banking, email us at [email protected] or call 803-732-5000. Thank you for your long term membership and we apologize again for the wait time today.

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FAQs

  • 1. How Can I Reach Out to Palmetto Citizens Federal Credit Union?

    You can reach out to them on the phone number +1 803-732-5000. You may also go to their website and submit your personal info.
  • 3. How Do I Apply for A Loan at Palmetto Citizens Federal Credit Union?

    Simply submit your personal info on their website. If you feel like learning about more financial options, take a look at high-approval-rate installment loans provided through a reliable online broker.
  • 5. What Am I Supposed to Do if I Fail to Pay Back My Loan?

    Reach out to the lender and work out favorable terms for both parties in advance. You should know, however, if it"s a car title loan, your vehicle will be took by the lender when you default.
  • 2. Where Is Palmetto Citizens Federal Credit Union? How to Go to Its Store?

    The address of Palmetto Citizens Federal Credit Union is 7816 Broad River Rd, Irmo, SC 29063, United States. Open the map app on your phone to guide yourself there.
  • 4. Is Palmetto Citizens Federal Credit Union an Agency or a Lender?

    Palmetto Citizens Federal Credit Union is a Credit union that gives different kinds of loans. Click here to learn about various types of loans including bad credit personal loans.
  • 6. Can I Take Out a Loan From Palmetto Citizens Federal Credit Union With Bad Credit?

    Yes, you can. But peruse the conditions and terms as there can be unfavorable terms when it comes to bad credit loans.