Ouachita Valley Federal Credit Union Well Rd, West Monroe

Ouachita Valley Federal Credit Union Reviews

• E

  Eric M
  1

  Can not get anyone to return a phone call for a loan. So sent emails, and 7 days later I received a phone call... would you still like a loan? So I let that go, went with another bank. Try them again on another loan. Same thing now! Have done business before with them on big ticket items, guess need to look elsewhere.

• B

  Bryan Smith Jr
  5

  I just opened a account yesterday they good helpful people. Yeah they short handed but what job isn’t thanks to Covid-19. They still doing all they can with the staff they have. Jennifer and Samantha are good people who want to help you.

  Response from the owner

  Hello, Bryan. Thank you for taking the time to write a review and leave a 5-star rating. We appreciate your consideration for our staff as we work to best serve you and all our members. Please, contact or visit us with any questions or requests.

• S

  Shane Wooten
  5

  I really enjoy dealing with Kim and Jennifer at this branch. They serve you with a smile and are eager to help. Kim has financed several of my past vehicles and ALWAYS goes above and beyond to help out. Thanks for making the experience smooth and easy.

  Response from the owner

  Hello Shane! Thank you for leaving us a 5-star rating! Kim and Jennifer are great and appreciate our members very much! Please, don't hesitate to reach out if there is anything else we can help you with.

• A

  Ashleigh Carey
  5

  I was referred to Kim Cox and her team a few years ago and have used them ever since. Great customer service and fast! I always have the comfort of knowing once I hand everything off they will take care of it.

  Response from the owner

  Hi, Ashleigh. Thank you for taking the time to leave us a review and a 5-star rating! We value your member feedback, and look forward to the opportunity to serve you in the future. Please, contact us if you have questions or need anything.

• V

  Victoria Vaughan
  1

  Very very horrible customer service. I wanted to open up an account and also deposit a check I filled out the information and waited to go see A women named Jenifer. She was VERY rude. Refused to take my check and shredded my information. Horrible horrible customer service. I would never refer any one to this bank.

• T

  Tina Lynn
  5

  I prefer this branch over the rest, but I love OVFCU for our savings accounts and auto loans. We have had zero issues with them. We have now paid off three vehicles while using them and get great interest rates.

• J

  Joseph Johnson
  1

  If you gonna use the drive thru you will be there for a good while. Most the time two lines are open. Two people are at the window but one person is working the lines. Better to go to the main branch. When this branch first open it was awesome. But now they take their time

• N

  Nakeisha Cowan
  1

  The communication is very poor! They had me thinking I was approved for one amount then at the last minute told me I had to put more money down. I am a very dissatisfied customer and I am on my way to close my account!

  Response from the owner

  Hi, Nakeisha. We work hard to communicate with our members and apologize you received inconsistent information from our team. We understand that can be very frustrating, especially when applying for a loan. Thank you for bringing this to our attention and if you have any additional information, please call us at: 318.387.4592.

• N

  Nic Oakes
  1

  Tellers don't want to work and make any excuse they can to NOT help you. Surprise! Unnecessary fees. Surprise! Unnecessary verification.