OnPoint Community Credit Union Meadows Rd, Lake Oswego

OnPoint Community Credit Union Reviews

• K

  Kate W
  1

  I notified the credit union of my change of address by mail when I moved out of the area. Apparently mail is no longer an acceptable form of communication - I should have CALLED. Now, 2 years later, I am in the process of returning west and need to have access to my account it turns out it has been closed and fees charged every time a statement was returned for the wrong address. (The statement is actually a piece of paper - they have my number, they could have CALLED me). The remaining balance in my account was ALL TAKEN UP BY RETURNED STATEMENT FEES and then my account closed. My money stolen, no-one one reached out to call me. To quote the Supervisor Andy " It the money was that important to you, you should have reached out by phone 2 years ago". I am staggered by two things more than any - 1. a paper notification is no longer an acceptable form of communication - AND YET - when a statement, which is a paper form of communication, what mailed out to me, its return caused a fee to be charged on my account. 2. The Supervisors 'there's nothing I can do, you should have called us, that money must not have been important' attitude is astounding. What does that tell us about the individuals' and the organizations' interest in and commitment to customer service? I had held the belief that credit unions were friendly places to bank - in fact I have an account with Rivermark Credit Union and my experience of working with them has been amazing. Anyone reading this...if you are looking to choose between OnPoint and Rivermark - go with Rivermark. I am sure every financial institution take good care of accounts with high balances...but what is important is how they take care of people with small balances. In my mind, the money that I still had in my account, although not a lot, was there in OnPoints' care. To hear that the balance has been "fee-ed out" is both crass and a betrayal of trust.

  Response from the owner

  K Wells, Thank you for taking the time to share your concerns. We understand how frustrating it must be to discover that your account was closed due to inactivity. Please know that we value our members and their security which is why we have strict policies in place for updating an address. You can either update your account address securely via Digital Banking, or by contacting our Member Services team and verifying ownership of the account. We apologize for the inconvenience. Sincerely, -OnPoint

• C

  Cherra Hardy
  1

  The website recently in at about and around the Christmas holiday has recently required registration of a browser before a password can be changed. This is not required before the Christmas holiday or in times past . The webpage stated that I had to go into the branch which I avoided however I went it at a later time and after that later time the webpage switched its message stating the customer should contact the bank if they want to change the password because it can not be done in the customer online portal. I avoided going in to limit contact during the COVID 19 pandemic that the state has developed with their business dealings overseas and their bringing it back to the state causing many people to get sick. However the bank refuses to fix the problem they have with the customer portal. I called also however no one at the bank answered the phone. I waited approx 41 minutes waiting for someone to answer and the phone disconnected without an answer and without my prompt. I called back and waited again for approx 33 minutes more no one answered. The bank was not that busy either and had tons of employees in it. The representative did not accurately assist me when I was forced to go into the bank the representative ignored me when I told her that I thoroughly went through the webpage and the notification stated I had to go into the bank to change the password. She kept repeatedly asking me what methods I used to change my password. I calmly and peacefully ended the meeting by stating nothing and feeling nothing. . I am giving an accurate review of the poor customer service this bank provided me on several occasions . I also find it inappropriate that the bank members think they know how I feel about their behavior. I have no feelings about their behavior just an accurate review of their inappropriate behavior. .I saved the picture the online portal continues to send me when I try to change my password and I will upload that so other members can see.

  Response from the owner

  Cherra, Thanks for sharing your concerns about our website. We would appreciate the opportunity to discuss your concerns in greater detail. If possible, please send us your contact info via DM, or send us more details via our website at: https://www.onpointcu.com/contact/ We look forward to discussing this with you further. Sincerely, -OnPoint

• J

  John Thornton
  5

  We came from First Tech credit union that I had been with since 2005. They were local, merged with a huge national credit union and the service there was awful. After our families debit cards were compromised 5 times in 3 months, we needed a better CU. On point is a great place to do multiple banking services. I have 4 accounts there, all of the services provided are well done. The staff is friendly and helpful, security for our accounts is 10 times better than our previous CU.

  Response from the owner

  John, thanks for the great review and for being an OnPoint member! Sincerely, OnPoint Community Credit Union

• M

  Marvin Von Renchler
  5

  Im VERY happy with this company Wish I had started there years ago. Ive been a mortgage company owner and multiple business owner and have used many banks over the years but this is better than a big bank. Website is very workable. People are friendly. Rates and programs are great.

  Response from the owner

  Marvin, Thanks for taking the time to leave us your review. We greatly appreciate your support! Please let us know if there's anything else that we can do for you. Best, -OnPoint

• J

  Julia Montoya
  5

  Always clean and organized on the outside of the building as well as the inside. You never have to wait longer than 5 minutes, because if you are in line waiting for a teller and there is little to no line movement then one of the personal bankers steps in to help and decrease the line a bit. I always love to see the tellers that work up at the front because I feel like I have gotten to know a couple of them. I enjoy days when I get to go in to OnPoint because it is always such a pleasant and happy experience.

  Response from the owner

  Julia, Thank you for taking the time to leave us your review! We're happy to hear that you're enjoying your experiences at our branch. Our team works very hard to find the right balance between offering a personal experience for every member, as well as, keeping wait times to a minimum. We look forward to seeing you again soon! Best, -OnPoint

• J

  Jennifer O
  3

  This branch is better than most OnPoint locations, they are friendly and typically pretty fast, but as a whole OnPoint has really expanded beyond the local credit union that they were 11 years ago when I joined. They now have fees and call centers and hoops that are more like a bank than a credit union. Pretty disappointing.

• R

  Rob Guth
  5

  Friendly staff makes you feel welcome and appreciated. We liked that there was a no-fee for members self service coin machine. Finally got rid of all the pocket change we had been collecting for years!

  Response from the owner

  Rob, Thanks for the 5-star review! We're happy to hear that you're making use of our no-fee coin machines! We look forward to seeing you again soon. Best, -OnPoint

• B

  Brent Newman
  4

  10+ Year member, and overall a good experience. I would like to suggest to the branch that they have a 5 minute grace period on 5:30pm closing time. On numerous occasions, most recently tonight, I have raced there after work to arrive to a brightly lit, fully staffed branch with a locked door at 5:31pm. Many of these times other customers are standing there with me feeling frustrated. Your location is in a rush-hour traffic hub and sometimes all that's needed for a member is an extra 2 minutes. Small things can breed great loyalty, and separate you from other financial institutions.

  Response from the owner

  Brent, We appreciate your feedback and understand how that can be frustrating. We're happy to hear that overall your experience with us has been a good one. Please know that as a local credit union, we constantly strive to provide our members with a high standard of service and the support you need. We do have various options for managing banking needs during off hours including our Member Service (available until 7pm M-F), Digital Banking, and a network of over 60,000 ATM's. Thank you for taking the time to write about how we can make improvements, we appreciate your feedback and will relay your suggestion to our branch management team and take this into consideration as we continue to review our service offerings. We're looking forward to seeing you again soon. Best, -OnPoint

• G

  Gianni Cristiano
  5

  This is the best banking experience I ever had. Their members are very polite, knowledgeable, eager to help and go out of thier way to help. This is the first place as far as banks or credit unions that actually cares. I hope that Onpoint will never stray away and become like big corporate banks that only want your money. They see you as a dollar sign when you walk through their doors. I got my first car loan from them and when I'm going to buy a house i will definitely use them.

• T

  Tom Coloban
  1

  This is a great credit union unless you need to access your account online. It seems to be down for scheduled maintenance half the time. Unusable. If it weren't for that, I would give five stars. Thinking on changing credit unions eventually.

  Response from the owner

  Tom, Thanks for taking the time to leave us your review. We sincerely apologize for any inconvenience caused by this morning's Digital Banking update. We chose 10 am for many reasons, including; low usage rates, availability of employees to help members on the phone or at branches and to minimize overall downtime. Today's update made significant improvements to Digital Banking security and is expected to decrease the number of future updates. With a forthcoming decrease in overall Digital Banking downtime, we hope that you consider keeping your membership. If you have any additional questions or concerns that we may address, please send us a direct message with your contact info and we will follow up with you directly. -OnPoint