Omega Federal Credit Union Perry Hwy, Wexford

Omega Federal Credit Union Reviews

• G

  Gordon Davis
  1

  One of the worst banks I've had to date. I am currently working overseas, and have been with Omega the entire time. My debit card will intermittently be declined despite sufficient funds because I try to use it during prime hours here and Omega's system is offline for "daily updating." This is the only bank I've had that problem with (including other FCUs), and this has caused no shortage of public embarrassment. Furthermore they will seemingly randomly adjust your "daily balance" you can use your debit card for (debit, not credit) and not tell you it has changed or what it has been changed to. You may go to make a purchase that was fine before, but is now declined for "exceeding daily limit." This has happened to me as well - last time I spoke to the bank I was told my daily limit was $4,000 a day. I recently went to make a purchase for $1,960 and got the "daily limit exceeded" message. And since it was prime hours for me - the bank was closed and has no 24/7 support number, so I had to just leave the store without making the purchase after a 2 1/2 hour drive to get there (since the item I was purchasing was not available locally) and made another 2 1/2 hour drive back to my apartment. 5 hours and a tank and a half of gas wasted because of this bank. They are also currently upgrading all their systems and canceling everyone's debit cards and issuing new ones. Only problem with this for me is that my debit card was mailed to my US address and my current debit card, which was valid until 02/22 and I'm coming home on vacation in March 2022 (so the timing would've been perfect to get the new one while home on vacation), is now cancelled - meaning I have no way to make purchases or get cash out for the next four months while on assignment overseas. As soon as my car loan through this bank is closed I will be closing all accounts with this bank immediately and leaving them in my past. I do not recommend this bank unless you have a thing for public humiliation.

• T

  Theresa Huerbin
  5

  I have been a member for close to 30 years. The customer service is superior. They are like family. The online banking portion and bill pay is intuitive and easy to use. I have acquired many loans through Omega and the process is simplistic. I would highly recommend this credit union to anyone searching a fresh banking experience.

  Response from the owner

  30 years! WOW Theresa! We love hearing from our members especially a long term member that has experienced everything OMEGA has to offer! Thank you for the kind words! Best wishes and stay safe!

• L

  Lorenzo e Matos
  5

  Omega Federal Credit Union in Wexford, is very fortunate to have Jim Huerbin as one of their Member Service Representatives. Not only was he incredibly polite, but he showed me Top notch customer service and made me feel very welcome and appreciated. His knowledge of the membership process streamlined my visit and all questions were answered. If you are looking for a New bank and/or credit union, look no further. Go see Jim at Omega(Wexford). P.S. Ask him about Custom Made wooden projects. He has Skills!

  Response from the owner

  That is great to hear Lorenzo! We hope all our members receive the top notch care that you got at our Wexford Branch and its always nice to hear when they do. Thanks for the review and thank you for becoming a member!

• s

  samantha werner
  5

  I have only been a member for a short while, but the staff at this Wexford branch is so friendly and professional. I wish I had made the switch to Omega sooner. Not only do I have accounts, but my children do as well. The customer service is superb. Highly recommend this company.

  Response from the owner

  Thank you for your kind words Samatha! Glad to hear of your switch and becoming members at OMEGA!

• C

  Chelsea Skirble
  5

  The customer service at this branch is amazing. They were super helpful getting me settled with an account after moving here from another state. Jim and Jenn were super nice too!

  Response from the owner

  Thank you for the kind review Chelsea! Welcome to OMEGA!

• H

  Harry R
  5

  I have always had positive experiences and interactions with Omega Federal Credit Union. They are customer focused!

  Response from the owner

  Great to hear Harry! Our members are our focus. Thank you for being a member and thank you for the feedback.

• R

  Rob Huerbin
  5

  Great customer service and nice staff. I have a great experience with them every time I go in. I have been a member for years.

  Response from the owner

  Great to hear Rob! Thanks for the kind words and your years of membership!

• S

  Steven Rupert
  5

  Never any problems, employees are always friendly.

  Response from the owner

  Thank you very much Steven!