Old National Bank N 2nd St, Lafayette

Old National Bank Reviews

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  Lindsay Taylor
  1

  At this point I wish I could leave zero stars. I have had my account with Old National for over 6 years and until recently, I never had any problems. Now I have more problems than I can state. 1 including being told they don't know what is going on with any 9f my accounts or how to fix them. Corporate just says they aren't at fault, that I made all the mistakes. Pull the call history, listen to the calls I have made. This ALL falls into a staff member this branch and neither this employee nor anyone else will own up to it. I'm absolutely done with this bank. Please do yourself a favor and bank somewhere else.

• A

  Ashlie Adsit
  5

  Heather Thompson in commercial lending is very attentive and such a valuable asset to the branch and this company. She always has a smile on her face! She handles her accounts with ease and is very responsive.

  Response from the owner

  We're grateful for your feedback and are glad we could help. Thank you for your business!

• S

  Shelley Allen
  5

  We worked with Heather on a loan for a commercial building investment and she was so helpful through out the entire process. She is willing to do whatever a client needs to get through the process smoothly.

  Response from the owner

  Hi Shelley, thank you for taking time to share your feedback. We're here if you need anything else!

• G

  Grace Yahiro
  1

  When I set up my checking account here as a college student, I chose the option that did not allow me to overdraft. Unfortunately Old National failed to tell me that this “no overdraft” option fails with certain cards. I overdrafted multiple times and the bank did not call to notify me until I received a bill for $400 in overdraft fees. When I asked to speak with management, my request was ignored. This was entirely their mistake and they completely failed to own it. Did not realize a business could be so inconsiderate of their clients (let alone lifetime customers like me and my family) and still function.

  Response from the owner

  Hi Grace, we hear your frustration and we're here to help. Please call us at 1-800-731-2265 to review your recent transactions. You can also meet directly with the team at your banking center to review your account and make sure it's set up to meet your needs.

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  George Ringle
  5

  Very helpful manager, help us with our on line banking, been with old national for over 20 yrs

  Response from the owner

  Thank you, George! We're glad to hear it. And thanks for your business.

• S

  Susan Schechter
  4

  I am adding a couple of stars to my earlier review. Since the original setting up of account I have had a much better experience with Old National. The female teller at the 101 Main office is super sweet and helpful. And my dog is welcome in the building. I’m considering moving other accounts to Old National. Original review: Setting up on-line access has been painful. As treasurer of a local organization it has taken me numerous visits to a branch and multiple attempts to complete the on-line application. They had initially failed to enter enter my SSN in their system, then entered it incorrectly. Now that has been corrected and I've successfully completed the on-line application - a pop-up tells me I have to wait an undefined period for my application to be reviewed! When I have had to go to their office some of the staff seem put out to have to interact with customers.

  Response from the owner

  Hi Susan, we appreciate your feedback. We're here to help; we will contact you directly to assist. Or if you prefer, you may call our Client Care team at 1-800-731-2265.

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  Larry “Dave” Bolden
  3

  Employers are great Services aren't the best.