OceanFirst Bank 12th St, Hammonton

OceanFirst Bank Reviews

• T

  Tyler Brown
  5

  The staff at the Hammonton Branch is friendly and knowledgable. I walked in and was greeted immediately. Everyone was wearing masks. My transaction was completed so quickly. I have never felt so welcomed. Highly recommend this bank, especially this branch.

  Response from the owner

  Dear Tyler: We are so happy to hear you had such a great experience! We work hard to exceed your expectations, and we appreciate your taking the time to share your opinions with us. We look forward to seeing and serving you again soon.

• R

  Renee Rotellini
  1

  I complained about the ATM only to be told "no one has ever complained" and that I must be attempting to use it when it is being serviced. It is "temporarily" unavailable quite frequently included just a couple of days after my complaint at three o'clock in the afternoon. It happened again today around noon which neither of these times is a good time to be servicing the machine (it's 3:30 now and I am currently waiting for the man to finish loading the machine)! The bank was obviously not prepared for the stimulus checks by not insuring the machine would be full every day this week as stimulus direct deposits are being distributed. Last weekend I watched a deposit go in to my account on Saturday only to disappear Monday at which time a payment I made was returned and I was charged a fee. I wish I had printed it or took a screenshot. The fees are totally outrageous! I'm not rich but the little money I have is quite valuable so I hope to leave this bank soon.

  Response from the owner

  Dear Renee, Thank you for sharing your experience and I sincerely apologize that it was not up to our standards. Receiving feedback like this helps us know what we are doing right and where we can improve. This was addressed immediately and we will all strive to give our best every day. If you have any additional questions or comments, please call our Hammonton Branch at 609-567-5880.

• R

  Regina Tell
  1

  I didn't even want to give this branch any stars, but it wouldn't let me post my review unless I gave it one. I have had nothing but issues since Ocean First purchased Capital Bank. The customer service that I had gotten accustomed to and loved is gone (except for when the tellers who came over from Capital wait on me). I have had isolated incidents with staff at the branch who are downright rude on more than one occasion. I'm not just a customer but also own stock in the bank, and I'm truly concerned about my investment. The only reason I still have my accounts with Ocean First is Lisa Varesio, who is now in their Egg Harbor City branch, but it's worth it so I don't have to deal with the nitwits in Hammonton.

• S

  ShannonSpiffy
  1

  Why are you charging a $5 paper statement fee without asking if people even want paper statements? I opted out of them before you guys bought Capital in Hammonton because I don't need them... because it's 2019 and I can check my balance on my phone literally whenever I want to. So ridiculous. And I can't find a way to cancel or opt out of them online because the website looks like it was designed in 2004. Can't wait to call the branch on Monday.

• R

  Ron Cullen
  1

  Just the worst bank ever. You’re better off storing your money in a mattress Edit: love how they got two people to give them 5 stars. Those two people have one google review…and it’s for this bank.

  Response from the owner

  Mr. Cullen, we apologize that our service did not meet your expectations. We set a high standard for ourselves and we are truly sorry to hear you did not have a positive interaction with us. Please call our Hammonton Branch at 1.888.623.2633, extension 2441 to discuss the issue at your earliest convenience. We look forward to hearing from you, and we’d greatly appreciate the opportunity to improve your future experiences with us.

• F

  Frank DeMarco
  1

  Every time I go to get money out of the TM the is down I am not happy with this bank. This bank is nothing but problem since it switch over. Also I get charged fees for using my card .

• A

  Alberto Martinez
  1

  Rude people overall. Don’t ever want to help people. Bank with other local banks but here

  Response from the owner

  We are sorry that your experience at Hammonton Branch didn’t match your expectations. We would like to know why, so that we can deliver a better experience next time. You may reach us anytime at 1.888.623.2633, extension 2441, to provide us with more information on your experience. Again, thank you for your feedback!

• K

  Kate Wallace
  1

  Online banking here is horrible. It's 2019! Get it together! Will be taking my money elsewhere