North Star Community Credit Union Summit Dr, Minot Afb

North Star Community Credit Union Reviews

• J

  J.R. Smith
  1

  Worst financial institution I’ve ever encountered. I was in the USAF, but about to separate. Part of my out-processing paperwork required me (and all who separate) to get signatures from both financial institutions in base. Northern Tier would not sign my paperwork/checklist because I had taken a new auto loan out two months prior (after paying off my previous loan with them). They said that had they known I was getting out, they would not have authorized the loan. Keep in mind, I never missed a payment, and was never late, since all of my payments were automatically withdrawn on payday. I asked the manager if any other civilian were to switch jobs while having an auto loan, would that authorize NTFCU to repossess the vehicle? I said, “Basically, you’re telling me I can’t get out of the Air Force because I have a loan with you?” The manager actually said, “Yes”. Can you believe that? I then went straight to our base legal team, and an hour later I had my signature. The AF Captain that spoke with the NTFCU manager threatened to get them thrown off base if they continued this behavior. Shady, shady folks there.

• A

  Autumn Perreault
  1

  Once Northern Tier has transitioned to North Star I tried closing my account with them because I had recently moved states. I called them about 15 times before anyone answered the phone. The woman I spoke to was very nice and I was told that closing my account would be no problem at all. I had about 1500$ total in my savings and checkings account and she had asked for my current address so she could send me my money. Well, two weeks passed and I hadn’t received my money. I decided to call them again today and ask when my check would be received and the woman told me that BOTH MY ACCOUNTS WERE STILL OPEN! The woman I had spoken to previously not only did not close my accounts, not update my address, but she also did not send me my money! I spent almost 30 minutes on the phone with her updating my address and confirming the closure of my accounts! The woman today said she would email me a form so I could update my address and then email her to close my account. I got off the phone with her and waited 30 minutes for her email and it hasn’t come! I tried calling them back and once again I am not getting through to anyone! So now I have to try all of this over again! I am beyond confused at this point and am extremely upset with the lack of professionalism here.

• Y

  Yew Duh Syde
  1

  Tiffany M. is very unprofessional and rude. I'm surprised she was able to get a job in customer service when she treats people terribly and accused them of fraud.

• G

  Google Smoogle
  1

  This bank will not let you exchange cash for a cashiers check unless you have an account with them. Not even for a fee.

• R

  Ran Lo
  5

  We have had nothing but the BEST SERVICE and LOAN SERVICE through Northern Tier FCU for years!

• C

  Chris G
  2

  Only bank in Minot that has long wait times even when there's no one else in the bank.

• S

  Stephen Bello
  5

  Excellent experience and excellent service 👏