Nicolet National Bank E Calumet St, Appleton

Nicolet National Bank Reviews

• K

  Kathryn Peotter
  5

  Nicolet Bank is amazing. Although I was a big fan of First National Bank prior to the merging, I also have had a great experience with Nicolet. Brian Julius and Dawn Pennington are my personal favorites!! I recommend Nicolet for all your banking needs!

  Response from the owner

  Kathryn, thank you for your recommendation! Thanks for sharing your experience through the change and for banking with Nicolet Bank.

• K

  Keith R
  1

  This was an absolutely horrible experience. I was told that the bank would consider the history of the business I bought and ran me through the process. I waited about two weeks only to find out Brandon never did anything to work with me. I called and left a message and then only after that my credit was hit with a hard inquiry by Nicolet Bank. I received a call about 2 hours later from Brandon telling me he checked with underwriting and wanted to see a longer history of me with my company. After pressing Brandon he admitted he did nothing with my information and was just giving me an answer to go away. If you treat people like this who are not even with your bank, I would hate to see how you treat your actual customers. I went to US Bank and the process was smooth and they considered the business history and I now have another truck in my fleet to better service my customers.

  Response from the owner

  Keith, On October 8, we received the email that you sent to the founding Chairman of Nicolet Bank. We read, in great detail, what you labeled a “not good experience”. Our Chairman’s response was as such, “Keith, as painful as it is to read, I am grateful that you took the time to explain your experience in such detail. I will be looking into what happened internally. Thankfully, your experience is not typical. It is so important that I hear the negative feedback. You are very clear that you do not want to revisit the idea of a relationship. If you were open to that, I would want to talk further with you. If you do want to talk further, my cell phone is…” The cell phone number that he gave you was his personal cell phone. True to his word, our Chairman investigated. We did drop the ball and for that we apologize. We also had a Senior Vice President reach out to you and apologize via a phone call shortly after your email on October 8. We have used this situation to remind our people of the importance of living our Core Values each day. In your specific case, we failed to do so. Again, this is not typical and we can assure you that more good came of this complaint than bad. It was an excellent opportunity to show exactly what can happen if we fail to live up to our promises. We also received the Google review detailing your experience and now we have received your BBB review. Our motto for our bank is Real People. Real Conversations. We have lived up to our promise of trying to have a conversation with you and to apologize from two senior executives at our bank. If you do want to talk about this further, please reach out to us. If not, we sincerely apologize and wish you well with your new business.

• L

  Lucas Schmechel
  1

  I tried receiving help from this branch about my account. It was overdraferd and I didn't realize it. I had alot of fees racked up. I was not aware of. No call no letter telling me this happened. Anyway when I called to talk with a personal banker. This Stacey didn't want to listen to what I have to say, to sit down and see if there was anything you could do to help me. I was not looking for all fees to be waved just something. She goes since you said at one point you didn't know if you could have someone help you pay it. This part is where this was from a phonecall earlier and talked with someone else. She told me this other girl, that I had a deadline to pay it and then take off fees to help me. Then this Stacy, goes we have no obligation to help you. What? I said. You mean you can tell me one thing and then go um we really don't care about you so we don't want to help you. Then the branch manager says the same thing in a nicer way. So what I did was call up GreenBay Branch where I use to live and that branch of Nicolet Bank read all my notes on my account looked at everything and was so glad to help me in GreenBay. Brandon of GreenBay listen to me not cut me off and was snobby like Appleton. So I am posting this. If you stay with Nicolet Bank don't go to the one on Calumet. They treat you like dirt.

  Response from the owner

  We’re sorry your experience did not feel as you expected. We are committed to providing great customer service and we realize overdrafts can be a stressful time. Our records show there were multiple conversations to discuss the situation. We hope we have come to an arrangement to help, and would be happy to talk with you at 1-800-369-0226.

• K

  Katie Frewerd
  5

  Im 37yrs old and have never had a credit card or loan for anything and when i needed a new car i was nt sure i could get a loan or how hard it would be. Dawn at nicolet bank on calumet street in appleton was amazing. She helped me take care of a collection and went out of her way to get me the loan for a price and time frame i will be able to handle. My mom wanted me to go to a credit union but ive been here for years and love it. Ive even gotten phone calls if something was going to be overdrawn so i could transfer $ before they run it.

• S

  Stacy Duclos
  1

  Couple months back they had shorted me $100 on deposit, so I had to go inside. Today I was depositing $290, which I counted 3 times. Lady said it was $285. I know it's just $5, but still.

  Response from the owner

  We reviewed the records with our banker working that weekend. We have called you to discuss this but have only been able to leave a message. We take accuracy very seriously; we count and recount, as well as run cash through our counters to verify accuracy. Please contact Bob Olson, Branch Manager, at 920.729.6928 as we look forward to talking with you.

• P

  Patty Hansen
  5

  Love Nicolet National Bank. Patty Hansen

  Response from the owner

  Thank you for your 5 star review!