NFM Lending - Philadelphia, PA - Branch 239 Chestnut St, Philadelphia

NFM Lending - Philadelphia, PA - Branch 239 Reviews

• H

  Heather Stohler
  1

  We do not recommend this lender. We found out via email, 1 week before closing on our new property (new construction), that NFM was not able to get an appraisal in time for our closing date. Our contact, Sean Maloney, would not respond to calls or texts. Without an appraisal, we wouldn't be able to close, which impacted the sale of our previous home, movers, furniture delivery, the buyers, the buyers' contractors, etc. There was no consideration for the impact of their lack of preparedness. We ended up paying cash for the house instead. To this day, Sean has not reached out to apologize for his oversight. His boss did. But, he did not. Do not take a risk and use this lender.

  Response from the owner

  Hi Heather - Thank you for providing feedback. We apologize that you did not have the best experience possible with NFM Lending. At NFM, we always strive for an excellent customer experience, a seamless loan process, and open lines of communication for everyone with whom we come into contact. We take all feedback seriously. We would like to hear about your experience in more detail so we can look into your situation. Please email [email protected] and request to speak with a member of management. Please mention that you were recommended to contact us via this online response. We look forward to hearing from you and learning how we can improve.

• A

  Arthur Ngo
  5

  Sean was able to patiently walk me through my first refinance. He was quick to answer calls and emails. There were no issues and he made sure to understand my situation and offer me solutions that would best suit my situation. I'd work with Sean again any day of the week and would wholeheartedly recommend him as a trusted resource to friends and family.

• C

  Caitlyn McGrellis
  5

  Sean was great through the entire process! He was extremely helpful. Eventually we got to deal with Joe and Lisa as well and both were just as great. Everyone was willing to answer questions at all hours and had a quick, timely response.

• B

  Brandon Coyle
  5

  My wife and I are first time home buyers. Being so made it difficult to get approved for a mortgage loan even from our own financial institution. I ended up reaching out to a close family member explaining our situation. She immediately reccomended meto Sean Maloney and his team at NFM lending. She said they werethe best and she was 100% right. Sean and his team have helped us find the right loan we needed with no hassle. This team is quick with responses, and they answer and explain everything to full detail never leaving you in the dark. Made buying and closing our first home a breeze. I fully reccomend NFM lending for anyone who would like to buy a home. First time or veteran!

• T

  Tiffany Braxton
  1

  Sean and Joe were the best part about our experience at NFM Lending so I hate rating them so low, however the rest of our experience was horrid! The entire loan process was made significantly more stressful for the entire length of the loan process. I wouldn't say communication between us and our processor was bad, but whoever she worked with was terrible. Asking for documents literally one day before closing because she missed something, not knowing what our final closing costs would be until an hour before closing) causing a stressful situation getting a certified check at the bank last minute). Asking for documents one week before closing that are requested for every loan because, again, she missed it, and they were military documents that had to be requested from the government that has a slow turn-around... Seriously debated switching lenders last minute at the risk of losing our earnest check or home closure being delayed, because we didn't want to continue working with NFM. I would never recommend NFM lending to anyone.

  Response from the owner

  Hi Tiffany - Thank you for providing feedback. We apologize that you did not have the best experience possible with NFM Lending. At NFM, we always strive for an excellent customer experience, a seamless loan process, and open lines of communication for everyone with whom we come into contact. We take all feedback seriously. We would like to hear about your experience in more detail so we can look into your situation. Please email [email protected] and request to speak with a member of management. Please mention that you were recommended to contact us via this online response. We look forward to hearing from you and learning how we can improve.

• P

  Paige Brey Kowalczuk
  5

  Sean and his team at NFM Lending were excellent to work with!! They made the entire process smooth and easy. They update you every step of the way and always keep you in the loop with where your loan is at and what is needed to move forward. I highly recommend them!!! They will do whatever they can to get you the best deal when it comes to loans.

• K

  Kellie Grashof
  5

  We would never have gotten our dream home without the help of Sean, Joe and Jennifer. They were all so thorough with us when we asked questions and were transparent on our loan status throughout the mortgage process. Everything was so EASY, which is never a word that I thought I would associate with applying for a mortgage. I can’t thank them enough or recommend them enough - Sean and his team are the BEST.

• L

  Laura Preby
  5

  As a first-time homebuyer, I was definitely intimidated by the entire process and worried about the missteps I would make along the way. Sean and the team and NFM made the process so easy, and they were available to answer questions at any time of day. I'm happy to have had their assistance during a stressful time - I could NOT have done this without them!

• R

  Rick Rotondo
  5

  Sean, Joe, and Lisa were amazing! They made the ReFi process so simple. They all deserve raises and to move up! Thank you all for saving me some cash and making it a very painless process. 100% would (and have) recommend them!

• B

  Brandon Kear
  5

  The entire team is great. It will take little effort on your end and they will handle everything. Communication is flawless. Sean, Joe, and Lisa were helpful every step of the way and made this process very easy.