NBT Bank Main St, Massena

NBT Bank Reviews

• s

  steven lacharite
  1

  My employer has a business acct. and draws there payroll at NBT. I went in to cash my paycheck there, and they charged me a $5 check cashing fee. I asked them, even though my employer draws their payroll from your bank? They said " Yep. Sorry. If YOU dont have an account with us, its $5." So they charged me $5 bucks to cash their OWN check. NBT, you ought to be ashamed of yourselves.

  Response from the owner

  We're disappointed to hear of your recent experience Steven. Please email us at [email protected] to further discuss your concerns. -Misty G

• R

  Roy Weaver
  1

  Tellers are nice but overall this bank and NBT in particular are just not up to par with others. 10 day holds on large checks, $10 charges on savings withdrawals when you get over a certain amount, and way to many "rules" as they like to say. Do yourself a favor and join a credit union and bypass the headaches of this bank.

  Response from the owner

  We're sorry to hear of your experience with this location! Please contact us at [email protected] to further discuss your concerns. -Yolanda

• A

  Alicia Gilliam
  5

  Staff is nice and helpful. Kids love the dry erase board that is inside for them to use while you wait.

• M

  Mary miner
  5

  Yes they are open tomorrow. Nov 1

  Response from the owner

  Mary, thanks for sharing the positive feedback! -Yolanda

• E

  Elliot Brousseau
  5

  They are always able to help me and figure out my issues.

  Response from the owner

  We take great pride in our work, thanks for noticing! - Yolanda