National Exchange Bank & Trust - Coloma N Front St, Coloma

National Exchange Bank & Trust - Coloma Reviews

• B

  Brittany Peterson
  5

  I was always incredibly leery with banks and never had an account anywhere until my late 20s. This place was my first bank and I love coming here to see the friendly faces. Any time I needed something, they took the time to make sure I got help or understood what was needed of me.

  Response from the owner

  Thank you so much for your review. We will be sure to share these kind words with the staff at our Coloma office.

• N

  Noneof Yourbusiness
  1

  Such a unprofessional bank I ever dealt with and this organization doesn’t even deserve a 1 star. This bank strives on their vacation times for our agent was on vacation every other week because of that we weren’t able to close on a house in a short amount of the time. They actually have the worst communication with the customer and they don’t even want your business with the airhead attitude. I could till they weren’t hired for there knowledge. Always had to go find out or I have to talk to my manager if they even have one. All I can say is go with a different lender before you even go this bank there is no time trust with them. Also sent my important information through a unsealed envelope. So one word sums this bank up as a DISAPPOINTMENT!!!!

  Response from the owner

  I am sorry to hear that your loan experience did not meet your expectations. Our goal is to be upfront and communicative with all of our customers. We would like the opportunity to better understand the issue in order to provide training and try to rectify your concerns if we are able to. I would very much appreciate it if you could reach out to me directly at 877-921-7700 ext. 1287 so I can identify the interaction and act on your feedback. Thank you!

• L

  Louise Murch (juggalette_brat)
  5

  I have had accounts with them for years now and if I needed help with anything they were on top of it to help. I have never had any issues

  Response from the owner

  We are grateful for your years of business, and thank you for taking time to review us!