Midwest Community Federal Credit Union OH, Defiance

Midwest Community Federal Credit Union Reviews

• J

  Justin Leskow
  5

  Contacted Midwest about a personal loan to see what they could do for me. Jennifer Backhaus was just awesome to work with. She was thorough, quick, upfront and efficient. She got my personal loan approved and done in under half an hour. Paperwork took about all of 8 minutes. Then a few weeks later, I thought my APR on my car note was too high, called Jennifer, let her know. 15 MINUTES later I had another loan through Midwest at an AWESOME rate. Definitely working with Midwest as long as Jennifer is working there! A+++

  Response from the owner

  Thank you for your kind words, Justin! We agree -- Jen is the best!

• R

  R.C. ATV
  4

  Favorite place to bank. Been here a while now, but... why is it that the only office that opens at 8 is defiance? Just because it's a bigger town doesn't mean your time is any more important than the rest of us. Makes it real hard to get banking done on third shift, not going to sit for an hour waiting for them to open. Also, when is bryan going to get their own building? Tired of putting up with Walmart idiots.

• J

  Josiah Barnwell
  3

  Usually have a great experience here. One of the loan officers is never any help and constantly disrespectful.

  Response from the owner

  We're sorry you had a negative experience Josiah, but we'd love to make it right. Let us know how we can help by emailing [email protected].

• T

  Tina Jackson
  1

  It makes absolutely NO SENSE that you out a members drivers license number and the account balance on the receipts. STOP IT!

  Response from the owner

  Tina, the DL number only appears for those completing a Shared Branching transaction, and unfortunately isn't something we can change. We hope you had a pleasant experience while you were visiting!

• J

  Jordan Plant
  1

  If you can’t make it to the bank don’t bother… I am a trucker and banking hours don’t work for me. There website is incredibly inconvenient and their new system is terrible. I finally get logged in after an hour of trying to open a new account and their new page says “Open New Account Feature Coming Soon.” Would be five star if not for their online portal…

  Response from the owner

  Jordan, we'd be happy to help resolve any issues you're having with the new system. Feel free to give us a call at 419-783-6500.

• I

  Integer0verload
  1

  Had a defaulted debt with them. It literally took ours of my day for a few weeks to get it settled. As soon as They got my money They turned into totally different people. They did not mark my credit report as agreed. When I tried to talk to them about it they sent me a notice of no contact. A few hours later the defiance police called me. I never threatened them or cussed at them or did anything other than ask them to correct my credit report. The collection agency the use credit adjustments Inc from defiance used what I believe to be illegal collection practices. Absolutely ridiculous that I would have to contact the bank president who then slapped a no contact order on me for simply asking them to honor their agreement. FYI writing a review on a public website is not contact. I would highly recommend staying away from this bank. The way they treat their "members" who are suppossedly their owners is terrible. If you ever close the factory you work at and you lose your house you will get no sympathy from these guys only outragous fines and a lawsuit that will be sent to an address you haven't lived at in years so they get a default judgement against you. Please be warned

• J

  Jesse Baker
  1

  Terrible customer service. 10+ year customer and I've had enough of their nonsense. Changed many of their online services which I had used for years and apparently am no longer eligible for. Go somewhere else to do your banking, these guys are terrible.

  Response from the owner

  We're sorry about your negative experience, Jesse. We're here to help any way we can.

• D

  Dean Mobley
  1

  The officers and administrators are jerks. The are not helpful and will try to talk down to you. The quality of business has deteriated. Don't have a checking account and a savings account. If they want money they will take it from one account without your permission or knowledge. They can run your checking into the negative and charge you fees without your knowledge. When you have a dispute per fees they are ruthless. Beware.

• e

  ed marsh
  1

  Confusing hidden fees everywhere! Beware. When you ask for correction, they have to get on the phone to somebody elsewhere to correct any fees charged. Overdraft charges for auto bill payments. In process of changing banks....

  Response from the owner

  We'd love an opportunity to make your experience with us a positive one, Ed. We're open & honest about our fee info, which is included in all new membership packets and can be found online here: https://www.midwestcommunity.org/todays-rates/fees/ If you'd like help with structuring your account(s) differently, please let us know.

• T

  Toni Bernard
  5

  I believe they're awesome! Probably when other financial institutions wouldn't look at me ! Midwest gave me a opportunity to do business with them Thank you so very much!