MIDFLORIDA Credit Union E Van Fleet Dr, Bartow

MIDFLORIDA Credit Union Reviews

• C

  Claudia Ramirez
  5

  I currently opened both business and personal checking and savings accounts with Dwight. It was such a pleasure and the process went so easy. His knowledge made everything so quick and easy to understand. The entire visit was just pleasant being treated with a smile.

• J

  Joyce Kitchel Sheppard
  5

  That's my bank, where you always get the best customer service and online help with your accounts.

  Response from the owner

  Thank you for the five star review! We're so glad to have you as a member. -Rebecca

• P

  Pearnich Tan
  5

  I don't think people give enough credit for Midflorida, especially Bartow Branch. No institution is 100% perfect. At least they're trying. Bartow employees are working hard and trying their best to help its members. Branch manager always there and helps out, and Stephanie always try her best to helps members. Ashley and Autumn are fun to work with and they have a lot of knowledge about their products and services. They value there members, also they have better fee compare to others institutions. Some people complained about the wait time but people doesn't know what these people are dealing with daily. A lot of time, it not them, the delay cause by members in the front line. The employees are there to taking care of your money and business. Sometime it takes times to make sure thing is good to go.

• S

  Shannon Nicole
  5

  MIDFLORIDA Bartow is my go to bank! I absolutely love all the tellers they're quick efficient && a joy to converse with! I won't go to any other branch!

  Response from the owner

  Hi Shannon, Thank you so much for the review and the kind words! We're glad to have you as a member! -Rebecca

• D

  David Thornburg
  5

  Great experience with Melissa at the Bartow branch. She helped me with any worries I had about changing financial institutions.

• t

  thomas brooks
  1

  Went to use the ATM and it ate my card. It did the same thing to the person next to me. Then went to the drive-thru they told me that it had been a recurring issue, with no hopes for a fix. And that's the kind of customer service you get here, that's why I moved to a real credit union, Suncoast.

  Response from the owner

  Hi Thomas, The experience you've described doesn't live up to the high customer service standards that we set for ourselves and I can understand why you were frustrated. Thank you for bringing this to our attention so we can work on improving. Your feedback will be shared with senior management. -Rebecca

• G

  Gail Speer
  1

  This post relates only to waiting times for the help desk. I have left a “callback service” almost three hours ago. I have been on hold for more than 90 minutes. I am locked from my account. What gives?

  Response from the owner

  Hi Gail, Thank you for bringing this to our attention. We immediately brought your review to the attention of our Help Desk on July 1 and they were able to give you a call. We're so sorry for the technological issue that prevented your callback request from going through. Thank you again for reaching out and giving us the opportunity to make this right! -Rebecca

• D

  Dais Abraham
  1

  Came to deposit a check for $5857.51. Robert was the staff attending me. Waited for40 mins. Took them so much time to finish the procedures. The que was around 7 + people waiting. Really poor service waiting time for 40 mins is really agitating.

• A

  Atlantis Gamor
  5

  Rosalina at Help desk derseve a pay raise!!!. Very friendly and informational.

• K

  Kuna Senshi
  2

  *wife and I pull up* *I fill out a deposit ticket with MY NAME and ACCOUNT NUMBER* *wife is depositing HER CHECK with HER information.* *Teller takes money from HER account to give to ME* Clerk needs to be fire as that's a huge mistake and two seperate accounts.