Miami University and Community Federal Credit Union Lynn Ave, Oxford

Miami University and Community Federal Credit Union Reviews

• A

  Adam McFadden
  5

  Always have been courteous to me and my family. My father retired from Miami University and has banked there approximately 50 years and has only had an issue with one person, Rick West, who is no longer there!

• R

  Ricardo Montez
  1

  This is the worst bank if you use any ride share apps, or money transfer apps. They put a 48hr holds on all of those transactions. If you get money at night, or on the weekend, for a emergency,which is the point of these apps, you cant use it until they open, or 48hrs later. Its a old antiquated system, and they are not doing anything to update it. Sending cash also puts a hold. Several times I could not get food for my family, or myself, because the home basically put my account in the negative. The money was already deducted, but the hold doubled that. I've spent an hour calling and no one is answering. Do not use this bank, if you do anything other than cash and in person card payments.

• N

  Nancy Ferguson
  5

  We love the credit union. As a nonprofit they truly exist to help people and they have been there for us during emergencies, buying and selling a home, for a car loan, building our credit, etc. 100% of the staff have been warm and kind to us for many, many years. I consider them a core part of our community and feel as if the staff are friends. I've even noticed that when new staff are hired the training process is outstanding/new people are supported and become great at their jobs quickly. Thanks for everything Miami Community Credit Union!

• T

  Teruo Fujii
  5

  I lost some critical information in a public place that put our accounts in jeopardy. When I explained the situation to the teller, she listened carefully and called in her supervisor. In turn, her supervisor introduced me to a Senior Representative who made our case top priority. She told me that they would do everything to mitigate the loss of our money. She had my wife drive over from our home with critical information we needed. The happy result is that because of the quick action and great service of the Miami University and Community Federal Credit Union, we did not lose any money and we were back to normal on that same day.

• R

  Robert Bertram
  1

  This is a joke of a buisness. DO NOT USE THIS COMPANY!! YOU WILL REGRET IT!! RACIST AND VERY RUDE PEOPLE.

  Response from the owner

  Robert, we are sorry that you received unsatisfactory service. It is our intention to provide quality service to all our members regardless of race, sex, ability, religion, or background. If you feel we failed to do that, you are welcome to call us at 513-523-8888 to further discuss the matter.

• J

  Janine Todd
  1

  I called to get help with a pre approval home loan and no one ever called me back. This is not the first time this has happened. Another time I called about a car loan and no one ever responded. I have a few accounts at the Credit Union but am prolly going to close them. If you don't care enough to call customers back then you most likely don't want or need their business.

• C

  Cassandra Abbey
  1

  I banked here for nearly a decade. I recently overdrafted my account, because I called to check my balance and then made a transaction based on that amount. I get an email telling me my account is overdrafted. So, I go in to close the account because right now I do not have the money for fees. I get told it doesn't have a negative balance. So, I asked why my account was overdrafted. She told me "you have to have $5 in your account at all times". Okay. Why didn't the person I spoke to remind me of that? I called in to check my balance. It was low. A friendly reminder that "your actual balance you can use is ____" would have been appreciated. The teller immediately got defense and said "well, you should know that". Okay. Regardless, that is terrible customer service. So, I closed the account. That was a whole nother process. Oh, and my social has been wrong in their system for almost a decade. Way to go.

• A

  Art Bryant
  2

  Fix Sybil please. Can't access my own funds because its not functioning.

• G

  GreyWolfShawnee :
  4

  Have had no problems thus far and the staff is always friendly and courteous. Phone calls are normally returned within 24 hours. Customer for 16 months.

• S

  Sina Esteky
  1

  Rudest and most unprofessional bank personnel in the U.S. Felt discriminated and unwelcomed. Will never return.

  Response from the owner

  We apologize that you had a bad experience. While we're not sure exactly what occurred in this particular situation, we do make it our aim to serve our members well, to the best of our ability. Please feel free to contact us at 513-523-8888, so that we can attempt to set things right.