Metro Credit Union City Hall Plz, Boston

Metro Credit Union Reviews

• D

  Denzell H
  1

  Customer service there is terrible they all have horrible attitudes not Courteous to their customers at all it’s like they have no sort of training or do not care about the quality services they provide to their customers even when speaking with a manager named Judy all I received was disrespecting unprofessionalism from someone who is supposed to be in charge at this establishment. It’s appalling to see how the quality standards at Metro have fallen over the years.

  Response from the owner

  We apologize for any difficulty you experienced at Metro. Our members are our most important asset and we take your concerns very seriously. We’d like to learn more about your experience. If you could please send the details to [email protected], a Metro representative will reach out to you ASAP. Thank you.

• c

  coleman
  1

  I found the teller today unhelpful and almost aloof. Will not be back to this branch

  Response from the owner

  We apologize for any difficulty you experienced at Metro. Our members are our most important asset and we take your concerns very seriously. We’d like to learn more about your experience. If you could please send the details to [email protected], a Metro representative will reach out to you ASAP. Thank you.

• I

  Ina Ames
  1

  I opened a small account with the plans to move my major banking here. Today I called with a question and called the Newton branch. They then demanded five different pieces of information in order for me to speak to the manager I have had a bank account since 1965. I have never had to be vetted in order to speak to a manager. I called corporate and was told the same. I don't need to be with a bank that vets you before you're allowed to talk to a manager. I do not recommend this bank for any reason. If an already existing customer can't speak to a manager then I suggest their customer service is not going to be any good. Yikes!

• D

  Doubleofficial Gaming
  5

  Never had an issue, love my bank. If you have a problem then cash me outside how bout dah

• A

  Angel Burgos
  1

  Still waiting for them to call me back

  Response from the owner

  We apologize for any difficulty you experienced at Metro. Our members are our most important asset and we take your concerns very seriously. We’d like to learn more about your experience. If you could please send the details to [email protected], a Metro representative will reach out to you ASAP. Thank you.

• s

  shakima reid
  3

  Asked one of the workers there to put the money in my savings and it was put in my checking and on top of that he had dead customer service