Merchants & Marine Bank Washington Ave, Ocean Springs

Merchants & Marine Bank Reviews

• P

  Precious Williams
  2

  The bank is an ok bank however, there is no convince... They have horrible hours, their after hour number is a joke. I've been calling for 30 mins keep getting a busy signal. It's hard for for working people with the hours. They are closed on Sat so your stuck. My online is lock for whatever reason and I cannot get any help. They really need to think about the needs of their customer and not the convince for working hours. Most other bank has the option to deposit from the atm... It's not happening here🤷🏾‍♀️

• R

  Randy Ball
  2

  Most employees were nice. The lady that opened our account seemed like we were bothering her. Once account was open. And received my debit card, it was a chore connection account to the website. No number on card to call about account balance. It was not my type of service so cancelled account and went to GCCCU.

  Response from the owner

  Mr. Ball, Please accept our sincerest apologies for not providing you the customer service experience you deserved. We strive for a much more positive encounter, every visit, every customer. I can assure you we will look into what failed here and address it promptly. I'll also pass along your suggestion about the balance phone number being added to the information on the back of the card. The process of opening an account should be a positive introduction to your bank and leave you certain you made the right choice. I thank you for taking the time to tell us about your experience so we can make sure it isn't repeated. If there is an opportunity for us to serve you in the future, we'd love to try again.

• J

  John Tyrone
  1

  Ridiculous hours. If I want snootiness at a bank I'll go somewhere that matters like New York. You're in Mississippi!!! Get over yourselves and turn down the suck.