Merchants and Planters Bank AR, Newport

Merchants and Planters Bank Reviews

• C

  Christine Todd
  4

  I am actually just doing a review because I am completely satisfied with my service here. I have heard several bad stories about banks involving taxes, overdrafts, identity theft etc. However, I have never had a bad experience. They call me for suspicious purchases, I have overdraft protection, I use paperless billing that saves me 4.00 a month, and I love their mobile app. I also have had an issue with the app password and I was able to get it resolved rather quickly by Ashley from the Tuckerman Branch. My one complaint is that one of my bills requires a money order and I went to the bank for one and they charged me--even with an account there-- 3.00 for a money order. I have to get one every month, so I will have to change venues for those. However, the service over the years wins and I look forward to many more years of drama free banking with M&P.

  Response from the owner

  Thank you for the great review Christine! We promise to keep the products and services that you want, without the drama that noone wants! Also, Ashley is going to reach out to you to see if there is a solution to your reoccurring money order issue. We understand that is a major inconvenience and a monthly expense that you'd rather not have.

• M

  Mary Kay Brock
  2

  Called to ask questions about starting a checking, girl was not helpful and very short with me. Went to Regions where they are friendly

  Response from the owner

  Mary, we sincerely apologize for the service issue you encountered. Please know that we expect all of our representatives to be friendly and helpful, and we assure you that this issue will be addressed. Thank you for bringing it to our attention. We have a staff member that would love to talk to you about a checking account and answer any of your questions if you are interested in giving us a second opportunity to speak with you. We can contact you at your convenience or you can call us directly at 870 523-7601.

• D

  Donna Mabry
  5

  Friendly staff. Quick and efficient. Great group of people!

  Response from the owner

  Thanks for the great review Donna!

• D

  Dale LaForge
  5

  Every time that I need some extra help, Chris or Martha are always there for me.

  Response from the owner

  Thank you for the kind words Mr. LaForge. Chris and Martha have so much experience and really know their business. We're glad to hear they're taking good care of you, and we're so thankful you're our customer! Happy New Year!