MembersFirst Credit Union Highland Falls Blvd, Hiram

MembersFirst Credit Union Reviews

• J

  John Hyden
  1

  Oddest banking visit ever. No receptionist. No signage. You have to find your way to the kiosk, then you speak to a cashier by phone. I’m guessing the cashier was in the back? Edited… I thought it was odd my wife closing the account was $5.95 short. Today (a day later) we got a statement. Now you charge $3.00 a month Paper Statement Fee. I’m guessing $3.00 off that Statement, plus $3.00 off this month, plus a few cents interest = $5.95. She left at just the right time. Go Mona!!!

  Response from the owner

  John, Thank you for your candid feedback. We apologize that your did not meet your expectations. There is usually a concierge to greet you and help you through the process. We will look into the circumstances that caused the lack of assistance and provide some helpful signage in the event a team member is unavailable. We hope you will visit us again so we can deliver the service you deserve.

• J

  Jay Brooks
  1

  worst bank ever. called about some wrong transactions on my account i was looking at on my computer. i was told that those transactions were not showing on thier computer so nothing they could do. i will be moving my account soon.

• E

  Edward Bolden
  1

  Been attending this branch for years. First, my wife had a car loan through them that took extremely long to finalize. Then recently I tried to do a refinance through them. Sent all my infornation was never contacted back. Very bad business..

• G

  Garrett Orange
  3

  Great business, the people who work there just need to be retrained. They can't properly explain procedures and don't count your money back to you after making a withdrawal. Manager is very rude. Generally I contact the MFCU in Austell, they are very professional and I wish they were closer. I even wrote an email to them and nothing has changed. Probably won't be banking there for much longer if they don't get their act together.

• J

  Jackson Wright
  1

  Worked with Jervon Tisdale on a loan. Zero customer service skills. Zero updates on the status of the loan unless I called. I don't know how this guy even got a job there. Canceled my loan application and went with a different credit union. Don't waste your time!

  Response from the owner

  Thank you for bringing this to our attention. I apologize for the experience you had with our credit union. I can assure you that this is not typical of our employees. The employee you referenced in your message is usually commended for his service. This is an exception and we will certainly investigate the matter.

• M

  Michelle Olsen
  1

  The lobby is a disorganized mess. The teller and supervisor could not figure out how to deposit my SBO check. Had to leave I was so mad. Called my home credit union ( out of state ) and they said it should have been a simple easy process. First and last visit.

  Response from the owner

  Michelle, we're sorry about the experience you had at our credit union. We work to deliver seamless, organized service to all who visit and are well-experienced in assisting members from neighboring credit unions as well as our own valued members--we apologize you did not receive a smooth, positive transaction while visiting our branch in Hiram. This location is the only shared branch available in the area for several miles and we have chosen to continue to offer this service to support other credit unions, like your home credit union. So we can better serve you and your credit union in the future, we invite you to email us about the specific issue that arose during your visit at [email protected] so we can determine if there is a change that needs to be made to the way we serve our neighboring credit unions and their members. We hope you'll give us the opportunity to provide better service to you in the future.

• A

  Andrea Couch
  5

  I don’t bank with them but called about refinancing a car loan and the woman I spoke to took her time to explain how it would work and what the best options for me were. Very nice and honest. Will be using them in the future.

  Response from the owner

  Andrea, we're so pleased to hear you were happy with the service received from our staff member in Hiram. We look forward to serving you soon and appreciate the review!

• J

  John Morisseau
  5

  I spoke with Karen Hendrix seeking information on auto loans. The experience was superb and as it turned out I financed two vehicles thanks to Karen. It was a great experience

  Response from the owner

  Thank you for sharing your experience with us, John! We're so glad you were well taken care of and able to finance your vehicles. We will be sure to thank Karen for the wonderful service she provided you. Thank you for your membership and let us know how we may continue to serve your financial needs!

• A

  Angela Restrepo Hightower
  1

  They changed dates and times on a couple of my transactions, one in Dec 2019, other on Jan.2020; therefore I was charged wrongly on two privilege fees. Total lost 66.00 Watch your statements closely, so it won't happen to you.

• D

  David Icenhour
  1

  Deposited 12.000 on the 3rd of May and was told ot would clear on the 8th by an employee and it's not been 2 days past the clear date and no one called to notify me or anything if there was a problem but I needed those funds by a date and they are not the easiest people to reach or get answers from I get money Deposited from stock companies and this is ridiculous that I'm having to wait on Coca-Cola and Mid America who are super big companies why is it taking so long