Members Exchange I-55 South Frontage Rd, Byram

Members Exchange Reviews

• V

  Victoria Jackson
  5

  Branch Manager Clancy Lambert we above her call of duty to assist me. Such an amazing experience and welcoming spirit as always! Would definitely recommend and they deserve more stars!!!

• S

  S Robinson
  5

  Clancey Lambert at Members Exchange branch located in Byram, MS is super amazing. I had a dilemma with the bank teller Alicia due to lack of knowledge or services provided while the lobby was currently closed due to COVID. However after contacting Corporate with my complaint Clancey reached out to me to correct the error and services were provided. Thank you Clancey.

  Response from the owner

  Hi! We apologize for this inconvenience. A member of our management team will be reaching out to you today.

• S

  Stacey Wilson
  5

  I absolutely love this place. The staff here are so efficient and have the best customer service. Never had an issue with any transaction and I always get a call if they detect something is incorrect or unusual about my account. Best credit union I ever done business with.

• A

  Alvendria Stalling
  1

  I went inside bank to get another bank card mine were lost over the weekend. And Kristina Rowan was rude with an attitude, I asked a couple of questions and she did not answer them at all.

• D

  Domonique Magloire
  1

  My experience with this bank is horrible I could never get in contact with the right person. They will just keep transferring you or will even hang up. Front lobby always closed and people working from home never know anything…….thinking about taking my Business elsewhere.

• g

  grace blandon
  5

  I Simply love Members Exchange Credit Union. I've been a customer of this Banking facility for years. The customer service is totally Superior. They are always professional; ready to educate you on all your Banking needs. MS Jabba Chease is truly an asset to this facility. Please consider an opportunity to Bank with MECU soon.

• K

  Kathy
  5

  Clancy is a sweetheart, she has and will go the extra mile to help anyone in need. Very professional and knowledgable, you could not have ask for a better individual to handle all your financial needs. An all out great person. Glad to be a customer of MECU in Byram, MS.

• D

  Deidre Guice
  1

  Members Exchange need to do better with posting transactions on the mobile banking. STOP taking extra money out my account for one transaction. I’m seriously thinking of leaving this bank and banking with someone else.

  Response from the owner

  Hi Deidre, we would like to further assist you with your concern. Could you please reach out to us at [email protected] and a manager will get back with you shortly.

• C

  Cazzy Williams
  5

  I ABSOLUTELY love this bank and the people there. The staff treat me like I’m in their family and I do the same. If I have ever experienced an issue, they made sure they handled it as fast as they could. I been connected with other banks, but nothing even compares to MECU! I would recommend this bank to EVERYONE!!! They have treated my daughter with so much love and kindness. Every time I pull into the parking lot, she wants to go inside and speak and of course play! MECU is the best hands down and I wouldn’t trade them. MECU is my forever connected family!

  Response from the owner

  Thanks for your feedback, Cazzy! We appreciate having you as a member and happy you are part of the MECU family!

• B

  Brittany Patrick
  1

  When I first came into the branch no one spoke , never alone I had a person that had a nasty attitude & im talking about Debbie ! She brought me into the office while I was explaining to her what I want she kept cutting me off trying to hurry up & get me out the office then told me she is going to charge me a fee just to get a summary ! After I inform her that I never get charged once I ask for a summary ! She got real nasty and told me to get the hell out of her office & while I was using her highlighter she told me to give her highlighter back ( I have more important white customer outside waiting for me ) i drop her high lighter down & walk out ! I will be soon closing my account with company!

  Response from the owner

  We apologize for your unpleasant experience. We strive to provide the best customer service and we value feedback from our members. Your review has been received and sent to management. If you would like to leave any further comments about your experience, please email [email protected].