Members Credit Union E Putnam Ave, Cos Cob

Members Credit Union Reviews

• E

  Erin Martschenko
  5

  Vanessa was great to work with. She was friendly, helpful, organized, and efficient. She made the process of taking out a loan an easy one. I highly recommend MCU.

  Response from the owner

  Thank you Erin and welcome back to MCU! It was a pleasure serving you and looking forward to continue providing you with excellent service.

• D

  Damariz Ortega
  5

  Members Credit Union Loan department has changed my life. Thanks to Vanessa, and Lizzet we were able to refinance our home and car. Our American dream came true. MCU really looks after it’s clients, and its employees are well trained and work really hard to match their clients w their best interest rates. I always refer my friends to MCU. Ladies thank you for your hard work and dedication Damariz

  Response from the owner

  Thank you Damariz for this wonderful review. We believe we exist to change our members lives and make your dreams come true and Vanessa and Lisette are masters at it! We hope we will serve you for many years to come and thank you for your referrals!

• S

  Sarai Mojica
  5

  Over all extremely happy with their service. They work hard and beyond flexible with with you. I have a supper busy schedule that leaves me little to no time and I felt they where more than understanding and willing to work with my schedule. They advice and help me understand better. Definitely recommend MCU!

  Response from the owner

  Sarai, thank you so much for your positive review. We know our members work hard and have little free time. We make every effort to meet our member's needs.

• K

  Kelvin Oaxaca
  5

  Lisette was very helpful and informative. Made the experience pleasant and hassle free.

  Response from the owner

  Thank you Kevin, we love to hear when we have served our members well, and we can count on Lisette to do that!

• D

  Domica Skipworth
  5

  I've been with MCU for 11yrs now. We had ups and downs but through it all -They care about the people in the community. Value added customer service, good CAR RATES, excellent programs and packages that fits diversified needs. Although I'm sadden to see the Stamford Branch close-(Which makes it a little difficult) I would like to see in the coming new year a faster way to get a lost debit card- instead of the traditional 10days...."Even the Big Bank can print a card, when you walk in the branches"........

  Response from the owner

  Domica, thank you so much for being part of our credit union family. And thank you for your suggestion, we took your advice and now can instant issue debit cards in our office!

• J

  Jen S
  2

  If I could tell you what I saw. No masks and sitting very close to each other. The lady’s were rude bc I didn’t see the table with the deposit slips. How could you, they were in the corner at no view. Thank god I use a different bank. I had to make a deposit for a family member.

  Response from the owner

  Jen, I'm very sorry about your experience when you visited Members. It has been quite a difficult transition for all businesses trying to operate during the coronavirus as essential workers trying to keep staff well and members safe. There was obviously protocol that wasn't observed that day, but it is not the norm and it was quickly addressed and corrected. Again, my apologies.

• A

  Amy Schmaling
  1

  took 6 weeks to receive the debit card. No one told me I needed to "sign" up for mobile deposit. Now I am being charged 4.95 for bill pay? I never used it. Tried calling goes to voicemail. I am closing this account and will not look back.

• D

  Dana Fisher
  1

  This Bank cashed a Check for my child with out asking for a photo ID or having the check signed but they cash it any way now the check bounced and they want me to pay for it. this is not my fault UR bank should be help accountable for your teller Miss take. NO STARS

• C

  Christian Cuzme
  5

  I love working with Members CU. The environment, the staff and their internal culture is awesome! Thanks for all you do for the community.

  Response from the owner

  Thank you Krhiz, we love working with you too!

• J

  Juan Gonzales
  5

  Great service wonderful people very helpful and lower rates ever. Keep up the good work.

  Response from the owner

  Juan, thank you so much for your kind words! We look forward to continuing to help you reach your financial goals.