Marquette Bank W 159th St, Oak Forest

Marquette Bank Reviews

• s

  stefanii rodriguez
  1

  i made a call to marquette bank a couple weeks ago to stop banking with them, and got connected with monica she is very unprofessional this is so ridiculous .

  Response from the owner

  Thank you for contacting us regarding your experience. We assure you that customer service is our top priority and we want to hear more about your interaction. Please email us at [email protected] with the subject “Attention Customer Service Management” and reply with your full name and best contact number and a member of management will reach out to you.

• J

  Joseph Scialabba
  1

  The customer service at this bank is an absolute tragedy. A joke upon your fellow man. Rarely have i encountered people like monica who put more effort into getting you off the phone then to actually helping you.

• M

  Matt Montalbano
  5

  My parents have been customers for Marquette Bank since 1999. As they got older and required more assistance with getting to the bank or helping with transactions I was impressed with the bank. They were always friendly, professional and checked their password as part of their security measures. As my parents required more assistance with banking and added my name to their account, I was even more impressed with the support your staff gave me. My mother passed away in 2016. When I went to your bank to verify the death, and broke down crying to your representative (Linda Tellez) I can't tell you what the compassion that she showed me meant to me! Linda was transferred to another branch (5700 W. 159th St) and I followed her to that branch. Even though I was shaking inside trying to handle my dad's banking and everything else that an elderly parent requires, Linda, Caylyn and on occasion Janet Bullaro were there to explain things, support me and walk me through transactions. I felt comfortable to go to this branch while emotionally challenged with all the responsibility on my shoulders. At this point, I had to have a bank that was closer to where I live, and so it was suggested/required by Medicaid that I close the Marquette account. Regretfully, I closed the account and felt an emotional tug to a branch that I relied on and trusted so much! I thank Dell Ann Esquivel as she helped me through this and listened to my heart felt stories of how nice the staff has been to me and my family. I truly wish Marquette Bank opened up a branch on the north side near Arlington Hts. so that I could continue to bank with them. Maybe that is something that will happen in the near future. Thank you 5700 W. 159th St. branch and all of your staff! I can't thank you enough! Diane Zimont-Montalbano

  Response from the owner

  Thank you for your review. It's very touching to hear these stories and know how much our employees and bank care for our customers. We're sorry that you had to leave our branch - we do a lot of online banking that may work for you. Please call us at 888-254-9500 and there may be a way that you can continue with the Oak Forest branch remotely. However, if not thank you again for the nice review!

• D

  Dianna Nielson
  5

  I love the care and compassion of all the people who work at this branch. They are always willing to help out and always seem to have smiles upon their faces whenever I go there.

  Response from the owner

  Thank you Dianna. We really appreciate your feedback and we're so glad that you love the Oak Forest branch!

• K

  Karen Mondzyk
  5

  I've been a customer of this bank since 2005. Before that I was at another Marquette Bank. Best service for all of your banking needs!!

• S

  Savannah Rae
  1

  Horrendous customer service doesn’t explain anything to where it’s understandable just expects you to understand what’s going on then pushes you under the rug

• A

  A Lending Hand House
  4

  This branch makes you feel welcomed!

  Response from the owner

  Thanks for the review A Lending Hand House!