Magnolia Federal Credit Union Briarwood Dr, Jackson

Magnolia Federal Credit Union Reviews

• S

  Sallie Galbreath
  1

  If there were a lower rating, I would select it. Was a member since 1992. Every branch and main office has treated me with condemnation and rudeness. No consessions were made when I was on crutches post-surgeries. Told to contain myself or leave the day after my father died because they didn't like my attitude (quiet crying). Glad I left them.

  Response from the owner

  Thank you, Sallie, so much for taking the time to post your review of Magnolia Federal Credit Union. As you can imagine, we are heartbroken by your comment and would love the opportunity to work with you to resolve the situation. Please send us an email addressed to [email protected] telling us what happened (please include your contact information). A member of our management team will contact you as soon as possible. We sincerely appreciate your business and look forward to hearing from you soon.

• S

  Steven Conner
  1

  Everytime, I come here it's a weird vibe. Employees and tellers are very condescending. Thank God, I only have had to come in here every once in a while for shared branching. No more, there are so many better places to bank. Other places don't make me take off my hat when I enter the building. Like they think I'm gonna rob the place, they can take that bank and stick it up their ***

  Response from the owner

  Steven, thank you so much for taking the time to rate Magnolia Federal Credit Union. We are sincerely sorry to see that we only received a 1-star rating and would very much like to know about your experience in order to address the issue with our staff. Please email us at [email protected] or [email protected] with what you experienced and what we can do to correct the issue.

• J

  Joel Millsap
  1

  I am really fed up with their customer service. They have gotten me on more than one occasion. I really don't like the way they present your actual balance and your available balance on the checking accounts because it is very deceiving. I am sitting eight now with $130 in overdraft fees and they tell me they can't waive any of them because it's not a banking error...I will be looking for me another bank to deal with. ..This is just not right and there's nothing you can do about it

  Response from the owner

  Mr. Millsap, thank you for taking the time to rate Magnolia Federal Credit Union. We are sincerely sorry to see that we only received a 1-star rating and would very much like to know about your experience in order to address the issue with our staff. Please email us at [email protected] or [email protected] with what you experienced and what we can do to correct the issue. We appreciate your business and look forward to hearing from you.

• C

  Chris Roundtree
  1

  They are good at giving loans, but they are terrible at customer service! TERRIBLE! Inconsiderate when it comes to customer accounts also. I called them several times back before my account went into the negative and told them about an EBAY user that was continuously taking money out of my account....did they stop the transactions? No! They just took all of my money out of my savings account and put it in the checking for it to get taken also. Needless to say I have a -120 checking and a -25 in savings. Ha...its a joke

  Response from the owner

  Mr. Roundtree, Thank you for taking the time to let us know that we failed to provide you a positive banking experience. Our AVP Operations, Mia Mason, would like to work with you to rectify the situation. Please email her at [email protected]. If the credit union is in error, we will do everything we can to make it right with you. If you continue to experience unacceptable service, we would love to hear about it. Please email [email protected] and share your experience with us. Mail to this address is received by our management team and we most certainly want to know what we can do to provide all our members with outstanding customer service.

• K

  King God
  1

  This bank is very, very disrespectful, they went into my account and made my account negative to catch the payment for the next month. If the payment isn't due until the next month why would you put your customer account in the negative? No you wait until that month come and you recieve the payment. You don't make your customer account negative to cover a payment for a time period that hasnt even occuried. Garbage! And they will get an altitude with you when you question them about your account. Worst federal bank I have ever had to deal with.

  Response from the owner

  Mr. Davis, thank you so much for your review. We apologize for the less than acceptable member service you received. If you incurred fees due to no fault of yours and/or the matter was not corrected to your satisfaction, please email your contact information to [email protected] and request to be contacted by a member of our management team. We would also like to know who got an attitude with you so we can take care of that issue as well. Thanks again for taking the time to write this review. We appreciate hearing about how we are doing so we can fix what's wrong to insure the best member service!

• J

  Johnnie Mae Maberry
  1

  I have never had a problem with my Social Security Check being deposited on time until I moved all of my banking service to Magnolia Federal. If it could be deposited on time the first time I switched over from a traditional bank, why are there problems now? I need to have my SS Check Deposited as scheduled. This is a high problem when it does not happen. EVERY THIRD WEDNESDAY MY SS CHECK SHOUD BE IN MY ACCOUNT. ON TUESDAY NIGHT BEFORE, IT SHOULD SHOW AS PENDING. ARE OTHER SS CHECK RECIPIENTS HAVING THE SAME PROBLEM??????

  Response from the owner

  Ms. Johnnie, thank you so much for taking the time to rate and review Magnolia Federal Credit Union. We are sincerely saddened to hear about the unacceptable service you received. We honestly do appreciate your business and would very much like the opportunity to win it back. Please reach out to our VP Operations, at [email protected] for assistance with resolving your issue. Thank you again!

• D

  D. Norwood
  1

  This is the worse bank in the world. The customer service is HORRIBLE . No one knows anything. They never return calls. They are VERY VERY VERY VERY slow. 4 tellers have to assist one customer while a line is waiting . Been in drive thru 30 mins while writing this review. Only 1 car in front of me. This is ridiculous . I will most definitely to be moving my accounts elsewhere for the simple reason of the POOR customer service whenever I have a day off. Because it will take a full day to deal with these people . Apparently they have new management.

  Response from the owner

  Thank you for taking the time to post your review of Magnolia Federal Credit Union. As you can imagine, we are heartbroken by your comment and would love the opportunity to work with you to resolve the situation. Please send us an email addressed to [email protected] telling us what happened (please include your contact information). A member of our management team will contact you as soon as possible. We sincerely appreciate your business and look forward to hearing from you soon.

• T

  Trecia Hart
  2

  Do not use this credit union. If you are considering them, don't. Instead, run if you see anyone ask you to use them. Their system has been down for two days. I have had issues with them in the past. I was in a restuarant on a separate occasion and they declined my card. I had to drive to the credit union and take the money out. They apologized, so I let it slide without complaining about the gas I had to use to drive there and back to the restuarant. And now their system has been down for two days. Customer service was rude when I asked about it. And then they lied about when it would be back up. The next person was rude when I asked about it again. Like I said run away from these rude incompotent people.

  Response from the owner

  Ms. Hart, thank you so much for taking the time to write this review. You were not the only member who complained about the inconvenience during the down-time we experienced around the time of your review…and we don’t blame you one bit! We just want you to know that immediately after this event, we found and implemented a solution and are happy to report that since the upgrade we have solved the issue. We invite you to come back to Magnolia and experience a much better banking experience.

• A

  Amanda T
  1

  The is the worst credit union I have ever had an account with. It takes forever to get a return call from anyone and when you call them SOME of the customer service representatives are RUDE!! If you go in the branch for anything that you have to see an officer for, be prepared to wait for a LONG time!!

  Response from the owner

  Amanda, thank you so much for your review. We completely understand your frustration and have taken steps to improve our member service. We have added new staff to our internal call center to better serve our members calling during business hours. We've added a "live chat" feature to our website (which is handled by our 24/7 external call center) so members have access to credit union representatives online as well as by phone. And, we are increasing our member service staff at our main office to cut down on the wait time. If you would like to discuss your review with a member of Magnolia's management team, simply email your contact information to [email protected] and indicate you'd like a manager to contact you. Thanks!

• K

  Kim Jones
  1

  I recieved $210.00 on an accout that was $23.00 over the limit. I have called sevceral times trying to reach someone about this matter. I spoke with someone on 6/1/2015 whom took my complanit and stated I would be contacted later on that day regaurding my complaint, know one returned my call. I called on 6/2/2015 to follow up on the call I made on 6/1/2015, the person I spoke with at 8:00am on 6/2/2015 assured me that I would be contacted in 2 hours and she put priority on the note. At 1:00pm on 6/2/2015 I had no response so I called to follow up and the CSR stated that their are no notes on the account (Which is not True considering) The CSR from earlier today read me the notes off of the account from the previous day. I think the CSR name was Reka (sure its not spelled correct but You get the idea and can narrow it down). Reka was rude!!!!! But i still tried to explain that I did not sign up for overdraft protection, & she stated that the card would not decline if previous funds where put on hold (Previous Transactions) which I dont understand how this is possible. It seems like this bank does this in order to make money off of their customers. I asked to be transfered to a supervisor who stated on the voicemail that she was out asked to talk to someone else she stated that is the only person I can talk to. Due to me being at work I can not sit and wait in the lobby of this Bank like I did for 45 mins before being helped upon opening the account and the for an Hour when I had to change my address two weeks ago. This is the worst customer service I have every recieved and will be closing this account and filling a complaint with the BBB ASAP. I would also not recommend anyone to bank with this credit union.

  Response from the owner

  Ms. Jones, we appreciate your business and are truly about the unacceptable service you received regarding this issue. We understand that Mia Mason, our AVP Operations has assisted you with the overdraft fees. Please let us know if there is anything more we can do to assist you.