Magnolia Federal Credit Union US, Madison

Magnolia Federal Credit Union Reviews

• S

  Shionna Caldwell
  4

  The customer service has never been an issue but the online banking website never works. You can never check your account information online because it is saying the site is in maintenance mode or even call over the phone to check your balances because it saying you have not set your account up to receive information over the phone. We have been in the branch several times to get help logging into our accounts but even the representative could figure it out.

• R

  Rick Wright
  1

  If you have ANY other banking options than Magnolia Federal, I emphatically suggest you use a different bank. The manager at the Yandell Rd branch deposited a check for my wife into savings rather than checking without my wife being aware. She wrote a few checks that of course bounced due to the funds being in the incorrect account. The branch and manager refused to make it right, placing the blame on my wife, even refusing to call us back, making us call and track her down over the course of this week. We've yet been able to get her on the phone, only intermediaries without authority simply passing along her "notes." We will be closing our accounts first thing Monday morning. I truly wish I had to option to give less than a one star rating.

• D

  Dontavious Watkins
  1

  So I arrived at this branch at approximately 11:14am to open a new account and I was told by the lady at the front counter that I had to wait in my car until someone calls me (please note that absolutely NO MEMBERS were in the branch) but there is a process for everything due to COVID-19 so I understood. There was two other ladies sitting in the office on their phones laughing out loud and talking loud which I’m assuming they were on personal calls. I didn’t get a call until 11:54am to come back inside the branch for “Shely” (A light skinned tall African American female) to tell me she couldn’t help me and someone would give me a call. This was a terrible experience for someone looking to open up a account. The employees at this location are nonchalant, inadequate, incompetent and unprofessional.

  Response from the owner

  Dontavious, thank you for taking the time to rate and review Magnolia Federal Credit Union. We are sincerely saddened to hear about the unacceptable service you received. We honestly do appreciate your business and would very much like the opportunity to win it back. Please reach out to our VP of Operations, at [email protected] for assistance with resolving your issue. Thank you again!

• K

  Keyundria Jones
  1

  Arrived at the bank at 8 Waited 35 almost 49 minutes and then I left no one asked me do I need any help or nothing! The worker inside the office just talking the worst device ever!!! Never go to this bank!!

  Response from the owner

  Keyundria, thank you so much for taking the time to rate and review Magnolia Federal Credit Union. We are sincerely saddened to hear about the unacceptable service you received. We honestly do appreciate your business and would very much like the opportunity to win it back. Please reach out to our VP Operations, at [email protected] for assistance with resolving your issue. Thank you again!

• R

  Rellik
  1

  Customer service has no meaning to them. Employees in the branch wander around just watching the clock. Appears to be staffed by temps.

  Response from the owner

  Relik, thank you so much for taking the time to post your review of Magnolia Federal Credit Union. As you can imagine, we are heartbroken by your comment and would love the opportunity to work with you to resolve the situation. Please send us an email addressed to [email protected] telling us what happened (please include your contact information). A member of our management team will contact you as soon as possible. We sincerely appreciate your business and look forward to hearing from you soon.

• B

  Bridgett Payne
  3

  I love coming here but the wait time is ridiculous. You have several people waiting in the lobby and no acknowledgement from anyone...

  Response from the owner

  Bridgett, thank you so much for your review. We completely understand your frustration and have taken steps to improve our member service. We have added new staff to our internal call center to better serve our members calling during business hours. We've added a "live chat" feature to our website (which is handled by our 24/7 external call center) so members have access to credit union representatives online as well as by phone. And, we have increased our member service staff at our main office to cut down on the wait time. If you would like to discuss your review with a member of Magnolia's management team, simply email your contact information to [email protected] and indicate you'd like a manager to contact you. Thanks!

• B

  Bernadette Russell
  5

  Great bank to do your business..

  Response from the owner

  Bernadette, thank you so much for taking the time to post this review on Google. We are so glad that we were able to provide for you in your time of need. We appreciate your business and hope to continue serving your financial needs for many years to come. If we can ever be of further assistance, please don't hesitate to call on us!