loanDepot Brampton Ave, Statesboro

loanDepot Reviews

• A

  Amanda & Trenton Bragg
  1

  My husband used you guys for a home loan. Rob Fair said that he can get us approved through USDA. We told Rob from the beginning about our 2018 taxes he ignored everything we told him. Rob treated our loan as if didn't matter. He lied to us he wouldn't respond to our emails and calls. He knew from day one when we had to turn in our documents that we could not get the USDA loan. After 3 weeks of not knowing what's going on and a week before our closing date we found out we had to go and file our taxes. Mind you we told him from day 1 about the taxes he continue to say we were okay. We got the taxes filed. We sent in everything that was asked of us at that time. Denise Neal kept saying she didn't receive documents that we know we had already sent to her. It got to the point we're Aaron Lagnes had to step in. Rob would not speak with my husband he would not talk with him and Denise kept lieing to us as well. The point is from day one if Rob would have paid attention to our documents and the things we were telling him we would have been prepared to go FHA. Rob let us pay money knowing we wasn't going to qualify for the loan. Rob also told me not to go back to work because it would mess us up with the USDA loan. Loandepot made this a horrible experience. Aaron tried to save us but it wasn't no way. It's not that we are mad because we had to go FHA. It's the fact that had Rob treated our loan like he cared about it we would have known way before our closing date what we needed to do. Denise Neal lied on us stating she had ask us for a particular document 3 times and that was a lie. This whole experience was stressful and hurtful. We lost money that we couldn't afford to lose simply because Rob Fair didn't do his job. From the start of this we got ran around and treated as if we didn't matter. Loan depot isn't a good mortgage company to work with. When they knew they couldn't do the USDA loan. I would not recommend anyone to them especially an interracial couple. Losing money hurts but not getting this house we wanted hurts even more. They never bothered to help us with getting our money back either. We lost $1000 because of Rob Fair not doing his job correctly. Denise Neal lied as well. And if I could have written this review without putting a star I would have because y'all don't even deserve a star. Sincerely, The Braggs

  Response from the owner

  Hi Amanda & Trenton Bragg – Thank you for this review. Your experience is important to us and we take your concerns very seriously. Please reach out to our Customer Care team at 888-337-6888 (x6789) or [email protected].