Legend Bank Bowie W Tarrant St, Bowie

Legend Bank Bowie Reviews

• A

  Ana Perez
  5

  They always help me out. One time we had a fraudulent purchase through a third person app (Klarna) and Klarna couldn't and wouldn't fix the issue. It was months and they still hadn't had a solution. I took it to the bank and they helped me file. I got my refund and I'm so grateful to them. Much love, Bowie Legend Bank!

  Response from the owner

  Thank you so much for sharing this with us. It's our privilege to serve you and we are so glad our Bowie bankers were able to provide you with quick assistance and that this has been resolved for you. We appreciate your business. Thank you for banking with Legend Bank!

• J

  Janice Ketcham
  5

  I don't know about all Legend Banks, but the branch in Bowie Texas is awesome. The people that work there are very friendly and helpful. So glad I moved to this bank.

  Response from the owner

  Wonderful Janice. Thank you so much for reaching out to us and sharing your feedback! It's our privilege to serve you and we are really glad you decided to bank with Legend Bank!

• S

  Steven Ross
  5

  I contacted Legend Bank's Customer Care Facility on July 28th of 2020. I was attempting to reset my online-banking password that I had forgotten. After being on hold for a short time, representative Phylicia answered with a sincere, "How may I help you?" (It was nice to hear a human instead of a computer-generated voice). Phylicia was phenomenal!! She listened closely to my needs and I asked if she would walk me through it. No problems and dilemma no more. Thank you Phylicia!! That's why I've used Legend Bank for over 20 years!!

  Response from the owner

  Thank you so much for sharing your experience Mr. Ross. We are so glad that Phylicia took care of you quickly with close attention to your needs. It truly is our privilege to serve you. Thank you for banking with Legend Bank.

• J

  Jason Taliani
  1

  Legend bank refused to give my 77 year old mother another debit card after the bank put a fraud alert on her card cuz she was having problems making a payment by phone . Prior to that she misplaced her card and had to get a new one. She has banked with legend since 1970 . My mother offered to pay for the cost of card plus any labor that wAs encountered .but they refusedcausing her stress and headache having to switch banks . So sad to see a bank treat elderly this way

  Response from the owner

  Mr. Taliani, I’m sorry to hear about your experience. We carefully address fraudulent and suspicious activity on our customers’ accounts and I apologize if that caused your mother hardship. We definitely want to understand her situation more so that we resolve it for her. With this in mind, I have shared your feedback with our leadership at the Bowie location and we understand she has been in touch with management regarding the issues with her card. We would welcome the opportunity to speak to her again if she wishes. We consider it a privilege to serve others, so we hope to help provide further assistance if needed. Thank you for reaching out.

• K

  Kathy Brinkley
  5

  Been there for years. Good reliable people that works there

• L

  Les Robinson
  3

  No longer have bankers working there the offices are empty. Machines make choices for them. 30 year member not happy.

  Response from the owner

  Thank you for being a long-term customer. I apologize that you feel that our service has changed at our Bowie location. We'd like to learn more about your concerns. Could you please contact our Customer Care Department at 800-873-5604 so that we can assist you?