Legend Bank Bonham N Center St, Bonham

Legend Bank Bonham Reviews

• K

  Krystal Hill
  1

  Please do not use Legend Bank for your mortgage. They had us open a savings account that our payment would be automatically drawn from each month by their own internal process. At some point the mortgage department moved to another branch after a long term employee left the company. The new branch did not seem to understand how the process worked and did not draw out the payment from our account even though we had several months payments available. They reported to the credit bureaus that we were delinquent. We contested and called almost daily to get it resolved. After six months they finally fixed their mistake. However, when we went to payoff the mortgage they weren’t sure how to process everything. There was still money in the account but they didn’t know how to pay off the mortgage and close the account. Even worse, they reported us delinquent again!!! This company will mess up your credit because they don’t know how their own internal processes work and they have horrible customer service. Regular banking may be fine, but I would never recommend this bank for anything mortgage related. I would be more than happy to talk with someone at Legend bank that is able to amend their mistakes. Please list a phone number to call and I will get in touch.

  Response from the owner

  Krystal, I apologize for the issues you experienced with your Legend Bank mortgage loan. I can assure you this is not our normal level of customer service. We consider it a privilege to serve our customers and I am so sorry that your experience with us differed from that. We are researching your situation and would like to reach out to your directly.

• C

  Cynthia Smith
  5

  Since I moved to the texoma area in 2016, Legend Bank has provided all of my banking needs. The staff is always courteous and helpful. Their satellite branch (convenience center) is great too. The Downton branch is a full service banking center, with everything from deposit boxes to staff to help open accounts. While banking is not one of my favorite chores, the staff makes it a pleasant experience for me every time.

  Response from the owner

  Thank you so much for sharing your experience with us! It's our privilege to serve you and we are so grateful you are pleased with your banking experience.