Lake Trust Credit Union W Shore Dr, Holland

Lake Trust Credit Union Reviews

• J

  Justin Schumacher
  5

  Lake Trust was fantastic during the financing of my truck. Very easy to work with. Specifically, Chelsea Moree. She was extremely friendly and pleasant and made a usually painful process fun and exciting. I love their mobile app as well.

  Response from the owner

  Thank you for your kind words! We're glad to hear that Chelsea was able to help you on your car buying journey. We appreciate you taking the time to leave us a 5-star review!

• T

  Tom Wurm
  1

  First of all, I would like to say how appreciative Kim and I have been over the past several years with the real small-town feel and service of Lake Trust, and have always enjoyed the relationships with all of you. In looking ahead...All too often however, that "same small-town charm" as it is referred to, simply means big-time distancing, and i'm not referring to 6 feet with a mask. I am sad to see another Grand Haven Community business capitulate to big business (ie. to help serve us better) and give way to further beauracary . Instead of a bottom up approach, we are systematically forced to face the endless commercials and music while we pick 1 for account balance, 2 for loan officer ect... and then wait for a customer representative to take our call only to be dropped or forwarded to another representative while being monitored for better customer service. Been there, done that!!! Not sure who makes the decisions, but this is not the best option in my opinion. I give the new remote teller move 1 star only because it will not allow me to give you no star.

  Response from the owner

  Thank you for sharing your feedback with us. We would love to learn more about how we could have changed your visit or experience regarding our new remote teller. Please email us at [email protected].

• F

  Franchesca Tiles
  5

  Have to disclose: I actually don't use this credit union. I walked into here accidentally yesterday in a tizzy at the end of a long day when I was trying to get to LMCU. The teller was incredibly kind and patient with my frazzled self and offered me a refreshment and then pointed me in the right direction. I wish I caught his name, he was a shining star when I was having a rough time! So thank you, teller guy, and if the rest of the CU is as great as you, I'll soon be banking with you guys!

  Response from the owner

  Thank you for sharing your experience, Franchesca! We'll be sure to pass along your thoughts to the team. Let us know if you have any questions or if we can help with anything else. 😀

• R

  Roberta M.
  5

  I work until 5:30pm and I needed to deposit a check. I called the local branch and spoke to Danielle and she walked me through the mobile deposit and then she double checked to see if it went through. Great customer service, thank you Lake Trust!!

  Response from the owner

  Thank you for sharing your experience with us, Roberta! We'll pass along your words of praise to Danielle.

• J

  Julie Weber
  1

  Just wanted to let you know your partner Rivertown Federal Crédit Union is an awful place to go and make a loan payment. They are very rude to customers and helpless. I would look at their reviews and rethink who your business partners are. They definitely don't have your back. I will be mailing my payment in from now on. Thank you!!!

• C

  Carmel Brown
  1

  I cannot get in touch with a human without waiting for 15 to 20 minutes or more. When I do get in ouch with a human, they "accidently" disconnect me. Im about to take my business elsewhere!

  Response from the owner

  Thank you for sharing your feedback with us. We would love to learn more about your experience to see how we can improve it. Please email us at [email protected].

• M

  Maria Padilla
  1

  Because of coronavirus the office is closed, and this is the ONLY branch in Holland if you have any issues and need to go inside bank they wont do it!! Its a very incovenient and the ATM machines the waiting to get help is more than 30 minutes wait, customers leaves with no money or help tired of waiting on line outside to use the ATM very incovenient!!!

  Response from the owner

  Thank you for sharing your feedback with us. We would love to learn more about how we could have changed your visit or experience regarding our modified service. Please email us at [email protected].

• H

  Hodyna Mark
  1

  Long term member. Any time I call customer service it's a 25-35 minute hold to reach a person. Every time they say its because they don't have enough employees. Recently moved most of my business and accounts to LAKE MICHIGAN CREDIT UNION. So far they answer the phone Everytime in Under 5 minutes. What a huge difference in customer service. Highly reccomend the change...

• J

  Jeff Jones
  5

  Great bank with low rates and fees that still has that hometown banking feel. The ladies there are nice, professional and always remember me when I come in. I'd recommend Lake Trust to anyone.

• J

  Jay Lewis
  1

  Lake "Trust" continues to put a hardship on families by assessing excessive fees. You would be wise to bank elsewhere.