Lake Trust Credit Union S Main St, Chelsea

Lake Trust Credit Union Reviews

• H

  Homer Meeks
  1

  I was ignored when reaching out from web page. Then visiting this branch was treated rudely and offered absolutely zero help. I will be looking to transfer my business elsewhere. I have been a member here for most of my adult life. Never had experiences like this. This is the LAST auto loan I will ever take at Lake Trust! Update! A manger called me and while more polite no more helpful. Because they would not rewrite a loan, I had closed on Friday, on the following Monday they cost me $149. What a way to treat a 30 year plus member. If I could give them ZERO stars I would. This is NOT the credit union I started with. I will be moving this loan ASAP along with the rest of my business. They simply do not care about customer service. Their only concern is the almighty dollar.

  Response from the owner

  Hi Homer, Thank you for sharing your feedback with us. A manager will reach out to you today to discuss your experience.

• L

  Laurie Brewis
  5

  Staff is extremely helpful and friendly. The service is always quick! The flexibility in allowing my kids accounts has been a great teaching tool for them about how to handle money.

  Response from the owner

  Thank you for your review, Laurie! We greatly appreciate it.

• E

  Egar Cashman
  1

  broken half the time, the wait at the atm to do a simple deposit takes at least 5 to 10 minutes.... good luck if you’re in line grab a snack

  Response from the owner

  Thank you for sharing your feedback with us. We would love to learn more about how we could have changed your experience regarding our ATMs. Please email us at [email protected].

• J

  Jonathan Curtis
  5

  The staff is always friendly, they have a large variety of services, and they really care about our community. They invest back within our community and are a real asset to Chelsea! Highly recommend!

• S

  Seth Walton
  5

  Best loan rates around. Not only do they save me money, but their staff is very friendly and always very informative and helpful. I've been at 3 banks now and can say without a doubt they got it going on.

• D

  Dana McGrath
  5

  Thank you for working with me on a recent dilemma. It was nice being able to talk to a person to resolve my issue! Signed ~ another happy member!

  Response from the owner

  We're so happy to hear about your great experience, Dana! Thank you for taking the time to leave a review.

• U

  Urban Abandonment
  5

  This bank is amazing. Very nice staff. I always feel welcomed here.

• J

  JR Gibson
  1

  Not being at work the last month is not acceptable. This branch has not been open for a month

  Response from the owner

  Thank you for sharing your feedback with us. We would love to learn more about how we could have changed your visit or experience regarding branch closures. Please email us at [email protected].

• A

  AJ
  3

  Good loan rates, but extremely unorganized.

• J

  Jordan Comer
  4

  Very hard to get ahold of