Knoxville TVA Employees Credit Union Millers Point Dr, Morristown

Knoxville TVA Employees Credit Union Reviews

• A

  Angie Priddy
  1

  Shasta that works at exit 8 is very rude she even git a security guard on my 5 yr old just cause my daughter was setting in her seat wring or nit good enuff for her. She is a snot and a stuck up. So I do not go there any more . Complained on her manners an they said they would speak to her. Even the security guard was in disbelief.

  Response from the owner

  Hi Angie! We would like to know more about your experience. Please leave us a good contact number at [email protected].

• P

  Pam Lawson
  1

  We are constantly being locked out of our accts. here or it says we're using the wrong Log In information which we are not! This has happened 4 times since this past summer. Now, I get up this morning &, once again, cannot get on the Website. Says Log In is invalid. Look, we're intelligent people & we know exactly what our info is to Log In. We have even had our Bank Cards from here closed down saying our password on them is incorrect. Geez People. Sometimes I think someone is messing around with our accounts OR someone has hit a wrong button. We keep plenty cash in our accounts and have never been overdrawn. I can't take this anymore!!! Please be aware you might encounter the same problem.

  Response from the owner

  Hi Pam, we would like to talk to you more about your situation. Please send a good contact number to [email protected]. Thanks!

• g

  gary clements
  5

  I just want say thank you to Ashley Nicholson for being kind and very patient with me on helping me with rolling over my 401k to an IRA. I hope upper management sees this comment. Thank you again Ashley. Gary Clements

  Response from the owner

  We’re glad you had a great experience! Thank you for your review.

• A

  Allen Boyd
  3

  Omg…..the prompts when you attempt to get someone physically on the phone. I can drive there faster other than that I’ve had a good experience with them.

  Response from the owner

  Hi Allen. Thanks for providing this feedback to us. We will be sure to pass this information along to the designated team. Thanks for being a Member with us.

• C

  Cindy Rogers
  5

  Polite, and patient tellers, service is always great. They take time to let you know when a service is down, and explain why. I've never had a better credit union, I wouldn't leave TVA for any other financial institution.

  Response from the owner

  Hi Cindy, we really appreciate your 5-star review and your kind feedback. Thank you so much for being a Member at Knoxville TVA Employees Credit Union!

• K

  Kenny Carter
  2

  Alright I typically don't leave a negative review but this one takes it all. I have banked here forever and a day and I still do, but let me outline the problem. The credit union has no problem when I make very large deposits, but when it's time to take some of MY MONEY out of my account I get treated very bad, almost like it's a crime to take my hard earned money out. The amounts exceed 5 figures, but that shouldn't make it any different than when I deposit the money and everyone is smiling ear to ear. Let's try to do a little better before I swap banks completely.

  Response from the owner

  Hello Kenny, We would like the opportunity to discuss your situation. Please send your contact number to [email protected]. Thank you.

• A

  Adam Wilds
  5

  I Worked With Kim and she was very nice and knowledgeable she helped me a lot and worked over after hours to help me out and I appreciate her... this is a great bank and I would highly recommend !!

  Response from the owner

  Hi Adam. Thanks for letting us know about your experience with the Credit Union. We will be sure to send your praise of Kim to her manager. Thanks for being a Member of the Credit Union.

• m

  miguel giron
  5

  good service and very friendly, I really like this bank

  Response from the owner

  Thank you Miguel for your great review!

• A

  Aaron Miller
  5

  Have been a member of Knoxville TVA Credit Union for a about 10 years. They are always super friendly and have great customer service skills. If you need to call them you wont be on hold forever as they usually get to you in a timely manner. Their App is easy to use and any loan you have through them will also show up on the app making it easy to make payments.

  Response from the owner

  Hi Aaron! We’re so thankful to have you as a Member with the Credit Union! Thanks for leaving us a review! We look forward to helping you meet your financial goals for years to come!

• J

  J D
  5

  I visited the east Morristown TVA this past Saturday for my first time . And I am glad I did. I was skeptical of opening another account with a bank or credit union again. I was seen by lady named Misty. She was exceptional! And answered all my questions thoroughly and went above and beyond to answer more then what I initially came there for, but always had concerns about. She was very patient and knowledgeable of every question I had and gave me pointers on much needed help with finance and loan issues I always wanted to know about . I would highly recommend her!

  Response from the owner

  Hi Jess. Thank you so much for leaving us a little note. We are so happy to hear you had such a great experience at the Morristown branch. We will be sure to pass along your kind words to her manager. More importantly, we are glad you are a Member and decided to stop into the branch.