KeyBank Veterans Way, Warminster

KeyBank Reviews

• G

  Gabrielle Fineman
  1

  The branch manager Melitte (spelling ?) is a joke. She doesn’t return phone calls and is useless. I’m pretty sure she doesn’t care about her job and it shows. Nobody sticks around there long enough anyways so she won’t be there long. This bank doesn’t know what they are doing and the bank switches names more than any other bank I know. I’m so glad to be done with them.

  Response from the owner

  Hi Gabrielle - We'd be happy to look into this for you. Please email us at [email protected] with more details about what's going on and include your full name, zip code, phone number, and case #72268 in the subject line. ^SH

• P

  Paul S
  5

  Fast professional service for my neighbor who needed a ride due to his age and eye condition. Trying to do my good deed for the day.

  Response from the owner

  Hi Paul- Thank you for taking the time to create this review. We will forward this great feedback to our branch colleagues. We are always here to help if you need us. Thanks and have an amazing day! ^KC

• T

  Tony Rudy
  1

  If you know me you understand my continued support for local business and Economics and my push to use credit unions - which 75% of our money is in. Tried paying mortgage via bill pay during Covid. Money is nowhere to be found. Called and was told a call back was coming... Waited 5 days for a phone call back. Asked for manger - manger just wanted to speak over me and hung up on me TWICE -stating “they did not have time for this” By the way- still have zero clue where my mortgage payment is. If you ever had me in class THIS IS EXACTLY WHY I TELL YOU TO USE LOCAL CREDIT UNIONS. I will use this story as yet another example when teaching banking- of just not having to care.

• j

  john lithgow
  5

  I dont go to the branch very often but when i do i always receive great service , I have to go today , so i will let you know if things have changed

  Response from the owner

  Thank you for this compliment John! We are always happy to help if you need us. Have a great day!^CH

• L

  Laura Tramontana
  1

  Very poor customer service. My partner and I went in to withdraw cash from her account and they said they did not have enough money to fill the order (under 20k). They made faces at me and my partner when we requested the funds and, when I told them we needed it for settlement that week, they lectured us on better settlement practices. They did not know what or how we planned to use the funds for settlement, which we had already cleared with our lender. That is not their place when it is unsolicited. It is understandable to have a policy regarding how much funds can be withdrawn, but make the policy known and provide it to customers when it comes up and upon opening accounts. They also do not have a public restroom, which is a common courtesy for customers. I am persuading my partner to close the account for a bank with better customer service. They lost customers this day.

  Response from the owner

  Thanks for taking the time to write a review, Laura. We're very sorry about any poor experience you had at this location and we'll certainly look into that. We hope that you choose to stick with KeyBank, and if there is anything we're able to help you out with please let us know. ^ JJ

• S

  SHIRLEY ZABELICKY
  1

  Worst experience I have ever had dealing with a bank. Only went with this one because the car dealership where I bought my car uses them. Walked in to pay off my car loan last week. Handed over a very large check and they had no clue how to handle it. Said to mail it in. Bank manager offered to fedex to corporate office who in turn FedEx it beck to them.... Needless to say my car payment is now late and keybank sucks

  Response from the owner

  Hi Shirley, I’m sorry to hear you are having this experience. Please send us your full account name with contact phone number and zip code to [email protected] in order for us to review and address. Thank you. ^JL

• B

  Brian yick
  1

  Try to get a loan from here.it took almost three months to process. In the meantime every two or three days they called me for one simple question. If they are professional employees should have all the questions related to the loan at the time the application hand to them.I should go to TD bank instead came here if someone post this before .....

  Response from the owner

  Hello Brian, sorry to hear the process took longer than desired. We'd be glad to check what took so long, and identify where the process could have been better. Please email the details to [email protected] ^PG

• M

  Mellymel Sanchez
  1

  Worse bank ive ever been too a family member sent me a $25 check and they kept 7.50 of it because I didn't have an acct with them i waited in line for over 20 mins I was the only person in the drive three smh horrible service

  Response from the owner

  Hello, thank you for getting in touch. There is a fee for non Key Bank clients to cash a check with us. This fee is of course not applicable to clients of Key Bank who can cash checks with us at no charge. We have some great account options! Check us out at www.key.com Alternatively you can take the check to your own financial institution. Thank you!^CH

• J

  Joe Wojo
  1

  This bank is awful. Every time I go through drive thru it’s a ghost town. Thankfully I don’t use this bank often. Only car in line and it took 7 minutes for someone to appear at the window. This is the norm for this place.

  Response from the owner

  HI Joe, this isn't what we like to hear from our clients. We understand fast service is important to you and we will be sure to use your feedback to improve the services we offer. ^PG

• T

  Tia L.
  1

  IF you plan on applying for credit be on the look out for several "unauthorized" credit enquiries!!

  Response from the owner

  Hello Roteia: I'd like to find out what happened. Please send an email to [email protected] including your contact info and we'll be in touch. ^KeyBank Customer Care