KeyBank 34th Ave W, Seattle

KeyBank Reviews

• E

  Emmanuel Ardena
  5

  Excellent customer service. Trisha helped with a complicated process. She was friendly, communicated to me on the phone, in person and email. her updates were very helpful. I highly recommend!

  Response from the owner

  Hi Emmanuel - Thank you for the glowing review! Have a wonderful weekend. ^SH

• A

  A S
  5

  Let me tell you something! I have been having so much trouble getting access to my account since I moved. I had created a passcode due to the fact someone got a hold of my social security number, but unfortunately I forgot what it was and I no lower live near any key banks. I’ve called the 1800 number and they have either hung up on me or had terrible customer service and did not help me. They stated I’d have to fly to Washington state and go to the branch to reset the code. As a single mother of three kiddos I cannot afford that. So I finally got a gold of a branch with a wonderful manager by the name of Tom who gave me outstanding customer service and was able to help me right away. He was patient to listen to my predicament and was super helpful. I cannot express the relief I now have and hoss we grateful I am to have had someone after an entire year to finally help me! Thank you Tom, this man deserves to grow with the company!

  Response from the owner

  Hi there! Thank you for your feedback, and we're so glad to hear you were taken care of! If there are any other concerns, please feel free to send us an email at [email protected] and include case #62927 in the subject line. We're always here to help! ^SH

• D

  Douglas Cunnington
  1

  Worst bank ever. Fees for everything. Do yourself a favor and find a bank that cares and doesn't nickle and dime you for everything. Their "premium" service line for high account balances is offered free for any account balance by competitors. I opened an account with them with $50, and within three months without touching it, they managed to drag it down 40% in value with fees. Go elsewhere. When I tried to close they kept trying to charge an additional $25 "closure service fee".

  Response from the owner

  Hi Doug, while some of our accounts do have fees they are all avoidable. If you send us an email to [email protected] with your full name and phone number we would be happy to look into your situation. ^ JJ

• M

  Michael F
  5

  The Key Bank team at this branch is awesome. I needed a service and was not even a member and they didn’t even hesitate to help me immediately. I’m strongly considering switching banks after this kind of service! Thank you Trish and Thomas!

  Response from the owner

  Hi Michael, Thanks so much for the great rating and review, we really appreciate it. I'll forward this along to the branch, I'm sure it will make their day!! ^LH

• D

  Deltalee Radulescu
  2

  Staff there need to speak up. Not talking loud enough for a 30 year old to hear while bank is empty is bad. Please have your staff speak up more.

  Response from the owner

  Good Morning, thanks for your feedback, we do appreciate it. I'll pass this along to our branch partners. Have a good weekend!! ^LH

• A

  Axe Debreeze
  1

  Lost $6,000 of my funds through a miswritten wire transfer and is making no effort to return the funds to me. Complaints filed with Fedeal agencies and civilcase to follow.

  Response from the owner

  Hi Axe - THat is definitely not how we to conduct business here at Key. Can you email more details and your contact information to [email protected]. We will be happy to look into this for you. Thank you. ^JF