KeyBank Se Mill Plain Blvd, Vancouver

KeyBank Reviews

• A

  Aaron Dalgord
  1

  Worst bank in the history of the world. We have been trying to reach someone about our account for 4 hours and no one will answer or respond to us. The manager said that she is too busy to help us and her business clients are more important. I spoke with another person at the branch who informed me that it was not her problem. If you want access to you account please DO NO GO TO KEY BANK!!!!!!!! I have been on hold now for an hour with key bank corporate and no one will assist in any way possible. I emailed using the reference number in the response below. and still no one has responded. It looks like they use it as a canned response hoping that the general public will think they care about their clients.

  Response from the owner

  Hello Aaron, we appreciate your feedback. Please send us an email at [email protected] with your full name, contact number & reference case #75535. We'd like to send your concerns to the proper area for review. Thank you. ^PR

• L

  Lindsay Scribner
  1

  I'm about 40 and just opened my first checking account here a couple weeks ago. KeyBank has to managed to make my experience horrible. I hate it. If ur serious about opening an account, go somewhere else.......so I been waiting it out, hoping my experience will get better. It has not. They like to keep my money, longer than they should and I can't get it. I really don't like this bank there's more but to much to go into detail. Another bank would be better.Its a shame

  Response from the owner

  Hi Lindsay, We'd like to understand what caused your frustrations. Help us earn your trust back by emailing us any details along with your phone number to [email protected]. Also, please include case #75364. Thanks!^LH

• R

  Robert Orr
  5

  I've had steadily good experience with the bank and this branch in particular. I have safe-deposit boxes, opened a home-equity line of credit, and am regularly met with friendly and helpful staff. Highly recommend.

  Response from the owner

  Thank you for this great review Robert! We appreciate your business, and we are here to help if you ever need us. Have a great weekend!^CH

• M

  Mary
  1

  DO NOT USE THIS BANK. They sold me an IRA product that they don't have, then dumped my savings in a money market account getting zero interest. The banker never gave me the paperwork for the account, so I have no account number. I use a temporary mail forward when working out of town. The bank changed my address without permission or knowledge to the temporary address. It took many phone calls to get this straightened out. They promised this would never happen again. Except it did. They changed the address again to a temporary mail forward. I have no statements and no account number to pull the money away from them. I have called many times and been told to just go to a different branch near me and they will print me off a statement. Except they can't and won't. This bank has been a horrible nightmare. DO NOT USE THIS BANK.

  Response from the owner

  Mary, I’m sorry you had this experience. I will need some additional information in order to forward your concerns for review. Please sent us your full account name with a contact phone number and zip code to us at [email protected] Thank you. ^JL

• S

  Slim Whitman
  1

  They kept sneaking charges on me for every reason possible. They took 21 dollars a month for over a year. I asked them about it, and they made it sound normal. I told them I did not want an account that had charges. The Manager told me he would back two charges, and stick me with the rest. I got a lady to get the charges to stop. Two months later, bam, charges again. I complained, bank manager told me to take my money elsewhere. They sell you stuff you don't want also.

  Response from the owner

  Gordon -I'd be happy to review your concerns. Please send contact info and details to us at [email protected]. Please use reference case #37321 in your email. ^CS

• L

  L A
  1

  They reverse your funds if you dont provide your social. Barb provides awful service by doing that and making your account to zero and then saying yes you can use the atm. Her service of 30 years is worthless when she treats customers like that. Do not bank with these guys they put your funds on a hold for 5 days just because you dont do something they ask and then say we do it to protect you. Will never bank with them.

• D

  Derrith Scarbrough
  5

  We recently opened a business account with Key Bank. Robyne Little was our representative and she was great to work with. We are also using their services for credit card processing and have been very happy with them.

• K

  Kylee Davis
  5

  I love the no hassle free account. My first bank account and there's no overdrafts or anything! Key bank doesn't screw me or other family members like other banks do.

• E

  Eric Gildethus
  1

  Not happy with key Bank this is the third time over $80 was unaccounted for didn't make any purchases and somehow $86 is missing from my account