KeyBank Main St, Rockland

KeyBank Reviews

• M

  Morgan Wheeler
  1

  The employees are friendly and helpful. I go there for work to help my disabled clients with their banking. I recently helped a client cash a Christmas present check from family. The check was for $25 and the Rockland Keybank branch charged this poor disabled person $7.50 to cash this check that was written on a keybank account. What a horrible predatory practice! Why must they charge to cash a check that they wrote?! Horrible policy and horrible consequences. Personally I use Kennebec savings bank and I'm happy with them, especially for my mortgage.

• B

  Bryan Clement
  1

  The WORST bank ever. Took two months to issue me a new debit card, and as soon as they did, the newest card got mistakenly restricted in their system and I have to wait ANOTHER two months for a new card. Not to mention their app never works when you need it to, and their app updates tend to remove your ability to remotely deposit checks for no reason at all and the branch can’t do anything to help. Terrible bank, terrible service, leaving to go elsewhere.

  Response from the owner

  Hi Brian, What you described does sound very frustrating for you. If you'd like me to take a look at the account and find out what happened, please send an email to [email protected]. Include your full name, phone number and zip code so I can give you a call. Thanks!! ^LH

• A

  Arthur Hutchinson
  1

  The employees are wonderful,helpful, and have the general attitude of "everything is great" thats infectious. The reasoning behind 1 star is probably unfair but here it is: when cashing a check from this bank, there is a surcharge of $7.50 if you do not personally have an account. While i do not doubt there are likely many similar policies at other banks, ive either been tremendously lucky or perhaps other places realize that making money off two different parties for the same service tends to piss people off sometimes. Weve all had to pay a charge for cashing a check at a chain store such as walmart or shaws,but to the bank the check is written from just seems silly. Oh well. When you dont have much money to your name $7.50 can be a big deal. Just keep in mind this particular bank and its employees are fantastic, and my rating is more towards the KEY brand.

  Response from the owner

  Hi Arthur: We appreciate your feedback. KeyBank is glad to render services to our customers – services they pay for through regular checking account service charges. We are just as glad to render these same services to those who are not yet our customers – we simply ask that they “pay as they go” for them. Checks cashed by those who are not our customers still require the same level of service, hence the fee. We also feel strongly that consumers should have the choice to either cash a check at KeyBank and pay the fee, or choose not to, and go to their own financial institution. That is why the teller informed you of the fee before you completed the transaction. Please be aware that KeyBank policies comply with the Uniform Commercial Code. Please let me know if there is anything further you would like to discuss in regards to this. Thanks! ^KeyBank Customer Care

• W

  Whitney Mills
  5

  After waking up the day before my trip to Quebec city, I realized I forgot to get Canadian dollars! Everywhere I went said that I waited to long and was out of luck! I walked into KeyBank and was immediately taken care of! Very genuine staff! Saved me just in time!