KeyBank NY, Monsey

KeyBank Reviews

• S

  Sorene Meus
  5

  The two encounters I’ve had with Marie V have been extraordinarily. She is very kind , patient , joyful, relatable & very helpful! This is the best experience I’ve ever had as a banking customer !

  Response from the owner

  Hello Sorene, Thank you so much for sharing your experience with us, it is greatly appreciated. I will be sure to pass this along to Marie and her manager. Have a great day! ^LH

• T

  Tony Estevez
  1

  the worst bank in the world 2 weeks ago I opened a blessed account and my debit card did not arrive and I am calling and they do not have anyone who speaks Spanish

  Response from the owner

  Good Morning, we offer Spanish Language service through our Customer Service Line at 1-800-539-2968. You can find more information here: https://www.key.com/personal/espanol/index.jsp Thank you.^CH

• L

  Lacey Mills
  1

  I’ve been with KeyBank for about 5-7 months now. I visited this branch in Monsey and a banker named Janice refused to give me my withdrawal. This is my first time here so I provided her with all info needed. I’m not sure if it’s because my skin color & I was asking for a large amount (to pay my rent) but she wasn’t friendly at all. If you bank with KeyBank I suggest you stay away from the one in Monsey.

  Response from the owner

  Hello Lacey, what you have described is not the type of experience we want our clients to have. We would like to look into what happened. Please send an email with your full name, billing ZIP code and phone number (not the account number) to [email protected] and reference case# 23876. We will call to get the necessary details. Thank you.^CH

• J

  Joe Davido
  5

  Great place excellent service I don't know why there is even one bad review I mean sometimes there is a line but I don't think there is even one bank in the whole wide world that there is never a line and by the way you can always use the atm it's open 24 hours all I had with this bank was a pleasure especially the Monsey location

  Response from the owner

  Thank you, for your Monsey branch experience feedback Joe. Use the red key! ^JL

• S

  Sarah Landau
  5

  Highly recommended! I found the set up to be super smooth- the manager being very patient and my experience since then has only been positive.

  Response from the owner

  Hi Sarah, glad to hear of your experience. Thank you for sharing! ^PG

• D

  Dina Gross
  5

  Great customer service.... The tellers always greet with a smile.

  Response from the owner

  Hi Dina - Thank you for sharing your experience and rating our branch 5-stars! Have a wonderful day. ^SH

• S

  SHIMON HOUSMAN
  1

  This branch is understaffed, and very little parking. You have to wait for parking then wait in line for the teller. A typical deposit takes a half hour. Today there was only two tellers and one when on brake, only one teller was left.

  Response from the owner

  We're sorry to hear about your poor experience with this branch, Shimon. I will be happy to forward your concerns on for review and if there is ever anything we can help with just let us know! ^ JJ

• L

  LaShannon
  1

  I visited this place today and was dissatisfied with the unprofessional and rude service from Trudy. She needs more training and I would not recommend this branch.

  Response from the owner

  Lashannon, I’m sorry to hear you had this experience, if you would like to share any additional information. Please send your feedback to us at [email protected] including your full account name with a contact phone number and zip code. Thank you. ^JL

• J

  J.M. Gold (Big fitzafutzer)
  2

  It's more then 2 years not banking there, no customer service at all

  Response from the owner

  Joel, I’m sorry, to hear you had a bad experience. Email us more information on what happened to [email protected] referencing your post, including your full account name with a contact phone number and zip code. Thank you. ^JL

• S

  Sam Noe
  3

  In general a good bank, friendly staff, but wait time is horrible. Expect minimum of 20 minutes to wait in line, most of the time.

  Response from the owner

  Hi Sam: Thanks for taking the time to provide your feedback, we do appreciate it and we appreciate you being our client. I have forwarded this info to our Branch Experience Team for their review. Have a great week!!! ^KeyBank Customer Care