KeyBank E Main St, Rexburg

KeyBank Reviews

• M

  Marc Acton
  1

  ATM does not work well and rejects your cash deposits. Absolute garbage system. Good job Key Bank. You're doing a really good job of taking care of your customers 🙄 don't rely on Key bank to take care of you when you need them to

  Response from the owner

  Hi Marc - We appreciate your feedback. We'd be happy to have the ATM reviewed by our support team. If there's anything more we can look into, please email us at [email protected] with more details and include case #72963 in the subject line. Thank you. ^SH

• W

  WeebWhacker
  4

  Friendly, seem to care about you most of the time, but often not accommodating. I just bank here because they have a checking account that offers no fees.

  Response from the owner

  Good Morning, Thanks for taking the time to provide your feedback, it is greatly appreciated. I'll be sure to pass this along to our branch partners. ^LH

• a

  ashley Whittle
  5

  This week, I had an amazing customer service experience with Keybank, and Chelsie Gould the branch manager. She went far above any expectations I had. They took a personal interest in helping me. I would tell anyone to go there for their banking needs. I really appreciated all they did for me.

  Response from the owner

  Ashley-Thank you so much for sharing we truly appreciate it! I'll be happy to share the kudos. Have an awesome day! ^CS

• B

  Brittany Munk
  5

  I have been banking with Key Bank for years. Any time I've had issues there, I address it with them and they have always taken the time to help me understand and fix it asap. I am impressed with their customer service, they call me by name, and take the time to get to know me and my banking needs. I will continue to bank with them and not because they never make mistakes but because they do the best they can and exceed my expectations time and time again. I trust them with my accounts and will be a long term customer.

• P

  Paul Notarangelo
  5

  Don't know what everyone's problem is but they have done good by me for the last few years and if I have a issue Tami or Dan have been awesome to deal with, plus the other employees at the counter have been outstanding.

• S

  Stephanie Clark
  1

  Do not use this bank! They have THE worst customer service of any bank I've ever used. My suggestion is to stay far, far away from their awful service.

• J

  Joshua Jenkins
  1

  The worst banking institution I would not trust them with your money if it was me they'll have smiles on your face and tell you this big speech but how you can trust them with your money and financials again though it is just a face the truth of the matter is you cannot trust them I will not go into great detail with my matter with them but I'm just warning you that it is all false advertisement

  Response from the owner

  Hi Joshua, This certainly isn't the type of post we like to see and I would like the opportunity to find out what happened. If you care to share, please, send an email to [email protected] including details along with your contact info. Please reference case #34039 ^LH

• J

  Justin Bigelow
  1

  They will shut down your card without notice even if you haven't received a new card in the mail. Going to a new bank

• M

  Matt Pyles
  5

  So nice every time I go in there. They do a great job.

  Response from the owner

  Hi Matt: Thanks for the shout out and kind words. I'll be sure to pass this along. Let us know if you have any questions/concerns, we're happy to help. ^LH

• A

  Aliza King
  1

  Not easy to finsh a loan worst bank I've used!

  Response from the owner

  Hello Aliza: I'd like to find out what's going on. Please follow/DM your phone number and I'll give you a call. ^LH