KeyBank W Main St, Monongahela

KeyBank Reviews

• A

  Aaron Johnson
  2

  The workers are great inside but my god the outdoors ATM is infuriating. First time I used it to withdraw cash (June 2021) it literally ripped my bills in half. Had to go back the next day to exchange for fresh bills. Went there again a few days ago and the machine literally froze and wouldn’t eject my card. Now I’m out of a card for 3-5 business days because of a technical glitch. This machine needs to be serviced if not replaced outright! Edit: happened AGAIN

  Response from the owner

  Thank you for the feedback, Aaron. We would like to look into this further for you. Please send us an email at [email protected] with your full name, zip code, and phone number. Please reference case #66475. Thanks ^KC

• L

  Lisa Novak
  1

  A day ago(Thursday)Key Bank made an ERROR and duplicated my car payment check, it was withdrawn twice. I talked to customer service and they were aware of the problem and was told they were taking care of it. I called back this afternoon and was told the funds would not but put back into my account until MONDAY!!! I have an automated withdrawal coming out today which will make my account overdrawn and make my payment late! It's good to know KEY will be taking care of the fees incurred, but what about the trouble I have to go through to explain all of this to them. AND THE FACT THAT I WILL HAVE NO MONEY UNTIL MONDAY!!!!! Why can't you refund the money as fast as you take it away??????? Will you be paying the interest on the credit cards I will have to use to get through this weekend????? It would not let me post unless I gave 1 STAR

• D

  Debbie Lenzi
  5

  Key bank employees are always competent, friendly and helpful when I visit the branch! Excellent customer service and their drive thru makes banking convenient!

  Response from the owner

  Thank you for the kind words Debbie! We appreciate you taking the time to let us know about your experience. Thank you and have a great weekend!^CH

• E

  Erica Lenzi
  5

  Love this bank & all of the employees!! They all make things so easy & are always there to help with any issues!! Definitely recommend.

  Response from the owner

  Thank you for providing this great feedback Erica! That is what like to see. Thanks for taking the time and have a great day!^CH

• s

  steeff hoeee (Stevoooo00)
  5

  Banked here for years. They helped me alot with my creditable options

  Response from the owner

  Hi Steve, glad to hear we've been helpful over the years. We're always here if you need anything. ^PG

• J

  Jami Morris
  1

  Worst bank ever!! Not necessarily the branch but the bank itself. Been a customer for 3 years and never had these problems when it was First Niagara. And the hours surely do not work for anyone that has a job!!!

• T

  The Adventurous Attack Kitten
  1

  Rude manager, misleading information and useless customer service. Go elsewhere with your funds!

  Response from the owner

  Hello Nakita: This is not the type of post that we like to see. We appreciate you providing your feedback and this will be forwarded to the Branch Experience Team for review. If you still need some assistance you can send an email to [email protected] including your phone number and some details. ^KeyBank Customer Care

• N

  Natasha Ostrander
  1

  Manager aweful, crooked, and a thief.

  Response from the owner

  Hi Natasha, I'd like to obtain some additional feedback regarding your statement. Please send an email to [email protected] including your full name, phone number and details regarding what happened and I'll be in touch. ^LH