KeyBank Whitney Ave, Hamden

KeyBank Reviews

• R

  Rashel Sanchez
  1

  If u could give a negative 5 I would, poor organization I had schedule and appointment the day before when I got there I had to wait in line outside with a 82 degree weather, l’m pregnant and the sun was pretty intense at this time of the day, CARMEN R RIPOLL who helped me was nice until I said the amount of money I wanted to take out, she keep going back and forward while I waited more than 30 mins to get my money, she never apologize because I had to wait, I keep hearing how she was telling her co workers the amount I wanted as if it was funny, asked me where I work and where the money came from and a bunch of questions I know I wouldn’t been ask if I would’ve been white, she made a really inappropriate comment as to insinuate where the money came from, so if you are Hispanic or Black do not go to this location they will racially profile you and belittle you.

  Response from the owner

  Hello Rashel, we are sorry to hear about your experience. Please email your full name, billing ZIP code and phone number to [email protected] and reference case# 45888. Our Escalation Team will call within 1 to 2 business days and look into what happened. Thank you.^CH