KeyBank Washtenaw Ave, Ypsilanti

KeyBank Reviews

• N

  Nathaniel Myers
  5

  I was new in town and had done previous banking with Key in Ohio, same as my family. I actually opened my first ever savings bank account at a Key branch when I was a young kid and they offered those accounts for kids. Anyways, the employees were very nice, asked if I wanted anything to drink while I waited for the branch manager to set me up with a checking account. I only had to wait between 5-10 minutes, I could see she was finishing up a call. She was super friendly and walked me through the process. I believe I opened a student account or young person account with no minimum amount of money to open. I moved here to be a Washtenaw Community College student. So it was free to open the account. The manager made it a quick and easy process: two forms of I.D. and a couple signatures and I had my very own checking account with debit card. Thanks Key bank!

  Response from the owner

  Hi Thomas- Thank you for taking the time to create this review. We will forward this great feedback to our branch colleagues. We are always here to help if you need us. Thanks and have an amazing day! ^KC

• C

  Caleb Vance
  5

  Kris is the man! He was hustling all over the place making plays for the customers!! Dawn is new but you can tell she is obtaining the ins and outs of Key Bank and is super nice and charismatic! Great experience thus far 🙌🏽💰

  Response from the owner

  Good morning Caleb, Thank you for taking the time to provide us with your feedback and 5-star rating! We are pleased to hear about the experience you had at the Washtenaw branch. Please know that we've forwarded over the kudos! Hope you have a great weekend 😀. ^PR

• B

  Bruce C
  1

  I was enticed by the no fee no minimum checking which I opened today but I can't seem to access online banking. Apparently the system has been down all day because a notice appears on the sign in page saying some functions are unavailable. I sincerely hope day long system failures aren't the rule or this will be a very short relationship!

  Response from the owner

  Hello Bruce - We appreciate the feedback and will pass this along to our Digital Partners. Feel free to reach out to us at [email protected] if you have any additional concerns and reference case# 74788. Thank You. ^DD

• V

  Valerie Eaglin
  5

  Everyone I've encountered at Key Bank has been great! From opening accounts, investment services, probate court, cashiers and personal banking; they have been helpful, friendly and professional, efficient, and have gone above and beyond to help me. For that, I'm truly grateful. I know they can't be all things to all people but, everyone I've talked with is most satisfied with the employees and their service! KUDOS!!!!

  Response from the owner

  Thank you for this great compliment Valerie! We appreciate your business, and we are here to help if you ever need us. Have a great day!^CH

• J

  Janice Doyle
  1

  They do not deserve the single star. Three years ago Key Bank gave my identify to someone in Idaho (yes, I live and work and bank in MIchigan). As I result I had to change accounts -- and they charged me to do this! I also had to place protections on my information, and now I cannot sign up for Medicare because of them. Worst of all, not a single person at Key Bank very apologized for their errors.

  Response from the owner

  Hi Janice, I'm sorry this happened to you. If there is anything you need help with, please send an email to [email protected] including some additional details, along with your contact info and we'll be in touch. Please reference case #28464 ^LH

• M

  MK Mosher
  1

  Came to open a checking account on a Wednesday morning. Only 2 people in the bank and only 1 who can do new accounts. I shouldn't have to wait an hour to give them money. I won't be back.

  Response from the owner

  We're sorry to hear about the wait you had, Kevin. We would be happy to have you come back in sometime and we have the option for you to schedule an appointment if you'd like, or you can even open an account online. Just visit Key.com to do both of those things. If you need anything, just let us know. ^ JK

• D

  Drew Snow
  5

  I worked with Tracy to open a checking account; she was efficient, answered all of my questions, and made me feel incredibly welcome. Highly recommend this branch.

  Response from the owner

  We're glad to hear that, Drew! Thanks so much for taking the time to tell us about that and leave a review. If we can ever help with anything, please let us know. ^ JK

• D

  Damian Puepet
  1

  Worst key bank branch ever. I am closing my account. I would not even give 1 star but I have to, if not I can't post a review. They give preferential treatment to customers they're familiar with.

• p

  paul mungar
  5

  My experience at this Branch was way above and beyond the scope of usual banking services... The branch manager Angie Blackburn help me open my business account today... I had recently made some changes with my registry in my annual report... But some things were not complete... Angie took much time and effort to help me get all my paperwork together... And filed with the IRS... And got my business account open... You wouldn't think I was a real person if I were to plug the play saying something like she used the key... But she truly stepped out of bounds to help me today

  Response from the owner

  What a great story, Paul! Thank you so much for taking the time to share this review with us. If you ever need anything, just let us know. ^ JJ

• A

  April Williams
  5

  Right from the beginning when they didn’t know me and my husband. They were very welcoming and have always helped and any situation we were in. Angie and the ladies there are great!!!!

  Response from the owner

  Thanks for taking the time to submit a review, April! We are glad to hear you have had nothing but good experiences with us. ^ JK