KeyBank Highbridge Rd, Manlius

KeyBank Reviews

• B

  Brey Green
  1

  The people at the branch are great but key bank is the worse like there fraud department don’t know how to communicate with the customer and they never give an update on anything. I wouldn’t recommend going to them for a bank account

  Response from the owner

  Brey -Did you know you can check your dispute status via online banking or by calling us at 1-800-539-2968? Feel free to email us any additional questions/concerns at [email protected]. Please refer to case# 77345 in the subject line. Thank you. ^CS

• D

  Dennis Reynolds
  2

  This branch is generally OK but Key Bank as a whole is the worst. As a commercial client I’ve had my relationship manager changed multiple times because they either quit or get fired. I’m not even sure who our relationship manager is right now, not that it matters because they are completely useless . One was an absolute liar and caused us a lot of problems. Their ATM’s rarely work for deposits. I just don’t really have anything positive to say about Key Bank. I’m not sure who’s better, but no bank could be worse.

  Response from the owner

  Hi, I'm sorry you had this experience at this location. For additional assistance please e-Mail us at [email protected] Including your name and Business name with a contact phone number and zip code. Thank you. ^JL

• R

  Reema Kawar Habayeb
  1

  I understand the road banks have taken to grow and remain relevant in the ever changing competitive world of banking. KeyCorp unfortunately has fallen off that road. Originally opened in Onondaga County as First Trust and Deposit, it took great pride in its community and loyal customer base. I am one of those customers both commercially and personally. My neighborhood branch, Manlius, is run by a manager that does not seem to care to get to know his customers. One would think that his customers should be a number one priority as a manager's goal and that of branch personnel is to grow deposits, loans and fee income. The branch in my opinion is so poorly run that as a Manlius resident, I choose to drive to the Fayetteville office to do my banking and truthfully I don't know long before I move to a more customer oriented bank.

• N

  Nassib Habayeb
  1

  This Manlius Key branch for sure doesn't properly service or respect long time valued commercial or residential customers,the manager Kevin is rude, worthless and arrogant , zero personal touch . As a whole this is the worst branch with a bad reputation to deal with .Currently getting good service at Key Fayetteville branch.

  Response from the owner

  Thank you, for your feedback Nassib. If you have additional concerns, please send them to us at [email protected] including your full account name with a contact phone number and zip code. Thank you. ^JL

• A

  Andrew Smith
  1

  Banking made difficult. To transfer funds between commercial accounts you need to fill out a "Lotus Form" at the branch. We do this online with all of our other (non-Key) accounts and don't have to wait 3-5 days for our money. Try going to the branch on a weekend when they don't have staff available. Even if somebody is available, it's a constant rotation of people. Perhaps Key treats their employees like their customers?

  Response from the owner

  Hi Andrew - thank you for taking the time to submit a review for us. I apologize for the inconvenience of setting up transfers and the timeframe for that. I'll be sure to forward these concerns on. If you ever need anything, please let us know. ^ JJ

• C

  Chris Karim
  5

  The only KeyBank I go to is the one in Manlius. I always have a great experience. Kevin is the best branch manager on the planet. Thank you for all you do.

• A

  Amanysaleeb
  1

  Don’t use this bank! Find a bank that respect the customer and their business and not a bank that send you a letter stating that they’re going to close your account and when we called, they failed to give us any reason. We never did any overdraft or bounced checks or anything. Just they don’t like us although we have 5 different accounts for each member in the family!!!!!

  Response from the owner

  That certainly does not sound right, and we would be happy to look into this for you. Just send us an email to [email protected] with your name, phone number and more information about what happened. ^ JK

• S

  Suzanne Hyde
  1

  RUN AWAY! Management (Kevin) is useless and after placing over $560.00 in fees on my account fraudulenty I am about to move to the credit union next door. They deliberatly cashed a post dated check over drawing my account and then would not reimburse my account the fees that they helped themselves to. USELESS MORONS. RUN FAR AWAY AND JOIN A CREDIT UNION.

  Response from the owner

  Hi Suzanne, we understand that overdraft fees can be frustrating. Please send your full name and phone number to [email protected]. ^PG