KeyBank West Rd, Ellington

KeyBank Reviews

• b

  bradley sherwood
  5

  This rating is strictly for an amazing staff they have. They deserve more then 2 stars for their excellent customer service. Really wish the hours were longer on some days past 4.

  Response from the owner

  Hi Bradley- Thank you for taking the time to create this review. We will forward this great feedback to our branch colleagues. We are always here to help if you need us. Thanks and have an amazing day! ^KC

• L

  Laurie Machia
  2

  Mon to Wed they close at 4pm. Thurs and Fri they close at 5pm. Sat closed. No late night closing and no Sat hours. VERY INCONVENIENT FOR CUSTOMERS! No other bank has such restrictive hours of operation. Is it due to summer hours or covid? Who knows who cares? It's not good business practices for customers.

  Response from the owner

  Hi Laurie - We appreciate your feedback, and we're always looking to improve our services to suit our clients banking needs. Please know that you can utilize our online banking and ATMs for everyday banking activities such as bill pay, transfers, and deposits. Please reach out to us if you have any other concerns at [email protected] and include case #64304 in the subject line. We'd be happy to help. ^SH

• B

  Billy Boyd
  5

  Just moved the area and needed a new bank, People’s bank wouldn’t let us open an account. I called Ally at the Ellington branch and she helped me open a new account instantly. She was very friendly, and made sure I opened the right account for my needs and let me know about other services they offer that would help me out. She also matched an extra 200 dollars bonus that I found online. So far I love this branch.

  Response from the owner

  Hi Billy, thank you, for your Ellington branch employee experience feedback! ^JL

• L

  Linda Timura
  1

  Twice I had an appointment with a specific bank person and both times the person I had the appointment with was not there. Previous issues with this bank include high turnover of personnel, over 1 hour to open an account and when someone was supposed to get back to me..it never happened. NO CONCERN FOR THE CUSTOMER!

  Response from the owner

  Linda, I’m sorry to hear you had this experience. Can you Email us more information on the name of the person you had the appointments with to [email protected] including your full account name with a contact phone number and zip code. Thank you. ^JL

• M

  Megan Ludwig
  1

  The people are nice but I've had zero help in getting my new debit card ordered. It's supposed to take 5-7 business days and it's been months now. They tell me they'll call me and then they don't, and when I call they just tell me to wait another day or so and then they'll call me, and then they don't...and repeat. Which is incredibly frustrating since my debit card has been bent and not working properly for months now...

• E

  Easy E
  1

  Poor lady in side is working by herself . I was in line about 10 min you can hear two other people in the back ground and she has the counter customers and the drive up customers. Get this person done help

  Response from the owner

  Hi, thank you for your feedback, we will forward your concerns along. When you need assistance, please let us know. ^JL

• M

  Malayla Patel
  1

  Stood in drive thru right now for almost 5 min. No customer at counter. Lady teller didnt acknowledge me at all. Going to open an account elsewhere today. Very poor customer service. At least adress and say "ill be right with you". This is 2nd time it has happened. Wasted my gas driving here. Rude and unfriendly

  Response from the owner

  Hello Malayla, This isn't the type of review we like to see and I apologize for your experience. If you have any other questions/concerns, please send an email to [email protected]. Please reference case #28206 ^LH

• C

  Cody Owens
  1

  The bankers aren't very nice to work with, and make any kind of request or application a very impersonal experience. Seems they are only worried about their sales goals then actually helping the customers that come in.

  Response from the owner

  Hello Cody, we truly appreciate your business are sorry to hear that your experience at our branch has not been a pleasant one. We will make sure your feedback is heard by our branch. If you need any assistance please let us know. We are always glad to help. ^PG

• R

  Ripi Singh
  1

  Took 2 hours to open a business account. No waiting time, just the paperwork and self promotion....

  Response from the owner

  Hi Ripi, thank you for the feedback. If you would like to share additional information on your experience. Please send to us at [email protected] with your full account name & business name including a contact phone number and zip code. Thank you. ^JL

• K

  Kerri Killoran
  1

  I’m very upset how I was just treated at keybank.. this person talking loudly so everyone can hear my business about my account.. was not right .. thinking very much about changing banks.. not happy !!

  Response from the owner

  Hi Kerry, thank you for your feedback. We are sorry to hear about your experience. Please email your full name, billing ZIP code and phone number to [email protected] and reference case# 34792. We would be happy to call within 1 to 2 business days to get the details of what happened so we can look into this for you. Thank you.^CH