KeyBank Broadway, Lancaster

KeyBank Reviews

• j

  john smith
  3

  Super friendly, but the wait for simple banking during mid-day at the drive thru is absolutely crazy. Even without cars in line, expect 10+min. Super friendly service though!

  Response from the owner

  Hi John, Thanks for taking the time to provide your feedback, we do appreciate it. Let us know if you ever have any questions/concerns, we're here to help. Have a great weekend!! ^LH

• S

  Second Sight
  1

  Bank app isn’t good, say account is at $300 and you buy something for $50 it will show $250 with $50 pending won’t process for days then all of a sudden processes and you have $200 in account. Doesn’t make sense. Was also told today that my account had a specific amount of money in it, I asked the teller if there was anything pending and they told me nothing that wasn’t already taken from my available balance. So I withdrew enough to leave my account at $20 and checked the next day to find there was something pending and was overdrawn $50 that I didn’t have to pay atm. This bank really needs to get it together, their process is flawed and they need to have a system that accurately displays its information so their customers aren’t getting scammed into overdraft fees.

  Response from the owner

  We certainly understand your frustration with transaction posting and we apologize you have had issues. We do not have any known issue with posting errors and if you ever have one we would recommend you reach out to us directly. If you send us a message to [email protected] with your name and phone number we would be happy to look into any issues you've had previously. ^ JK

• P

  Paige Zosh
  1

  This bank is terrible. I would not trust them with my money. You deposit money and then somehow you get hit with overdraft fees because the money goes missing and they dont know what happened. The branch doesnt seem to know what's going on, they are pleasant but incompetent. You can never seem to get a straight forward answer about anything, you could be waiting there forever for them to figure out what they did wrong to come back without an answer. They will hold YOUR money and you will not be able to use it. I had a family emergency after depositing all of my cash in the atm. They held it for over 2 days, I missed my flight and missed out on seeing a relative having surgery because they couldnt figure out what was going on with my money I put in the atm (after sitting there for 2 hours with my 1 year old.) Tons of fees ridiculous policies. The manager doesnt seem to care about people I got the vibe "that's too bad for you." I am extremely disappointed in this bank after being a great customer this is how they treat people. After banking with them for over a year, I will be taking my money to a bank I can trust!

  Response from the owner

  Paige, we would be happy to review your account going over your debits and credits also addressing your other concerns. Send your response to [email protected] Please also include your full account name with a contact phone number and zip code. Thank you. ^JL

• E

  Evan MacPeek
  2

  Very slow drive thru.. must've waited about 25 mins just for depositing my check.. please fix this

  Response from the owner

  Hey Evan - I'm sorry to hear about your wait time. I'll be sure to look into this. Let us know if there is ever anything else we can help with. ^ JK

• J

  Jarryd Refermat
  1

  Waited in drive thru line 30 minutes. Backed up and left.

• S

  Silver Froggie
  3

  Bank....no free samples like the grocery store

  Response from the owner

  Hello Silver Froggie: What's going on? Do you have any questions I could answer for you? You can send an email to [email protected] with some info and your phone number and I'll call you. ^LH