KeyBank Liberty Ave, Vermilion

KeyBank Reviews

• S

  Steven Born
  1

  When I opened the account I specifically asked for no overdrafts and recently after opting out of they’re “overdraft protection” they allowed a transaction to go threw and then charged me 40 bucks for it! They then charged me another 40 fee because I had transferred $0.56 more than was in the account! While on the phone they told me that they have an account that won’t allow overdrafts that they never spoke to me about in the first place and they refuse to refund the fees because they have already made mistakes before and corrected them!

  Response from the owner

  Hi Steven, I appreciate you taking the time to reach out to us,.We can certainly understand wanting to get the help you require. I'd like to learn more about your experience and see if I can get this escalated for you. Please send an email to [email protected] with any additional details along with your full name and phone #. Also, please include case #76938 I'll gladly follow up with you there. Thank you ^LH

• A

  Alex Rhodes
  1

  This place is terrible! Every time I need to actually use the in person portion of this bank it’s a terrible experience. If you love waiting 20+ minutes to withdraw money this is the place for you

  Response from the owner

  Hi Alex! We're sorry to hear about your experience, but we'd be happy to pass this feedback along to our branch partners. If there's anything additional we can help with, please feel free to send us an email at [email protected] with more details.^SH