KeyBank Dixie Hwy, Fairfield

KeyBank Reviews

• L

  Lauren Flick
  1

  Never in my life have delt with a group of people that were unwilling to help me with overdraft fees that had not even been overdrafted for 24 hours!! 3 fees I was overdrafted for but ended up calling the 1800 number and they quickly helped me get my money back. Poor customer service inside and on the phone but 1800 number helped me get my account back on track. This is suppose to be my bank I've been with for 2 years and never had an issue with until now and they show their true colors and show just how rude unwilling to help they are.

  Response from the owner

  Lauren, thank you for your feedback. If you would like to provide us with additional information, send it to us at [email protected] including #64892, with your full account name with a contact phone number and zip code. Thank you. ^JL

• C

  Chandra Stander
  1

  Opened a new account and was satisfied at first until I was first charged an overdraft fee for being .91 overdrawn the same night my direct deposit went in. Got that refunded then was charged another overdraft fee for making a deposit 15 min after 7 p.m. the night an item went through. When I talked to the lady that opened the account for me I told her I would be closing the account due to overdrafts being charged so quickly and she said "OK" and hung up on me! Terrible customer service and terrible policies. Went back to Chase Bank and have not had a problem since!

  Response from the owner

  That's not the experience we strive for, Chandra. We're sorry to see you've left us before we've had the chance to try and help with your frustrations. It sounds like our Hassle Free Checking would have been a better checking account option. If you change your mind take a peek at that account option as it's a great checking account for anyone that doesn't write checks but wants to avoid an overdraft fee. I'll also pass along the negative feedback with our branch. ^CS

• M

  Michael Truong
  5

  The service is awesome! Ed Miller helped my wife and I open a bank account. He was very respectful and very informative

  Response from the owner

  Thank you for the great compliment Michael, and welcome to Key! We appreciate your business, and we are here to help if you ever need us. Have a great day!^CH

• C

  Carol Rose
  2

  After MANY years as a customer, I've had serious problems with "customer service"---unwilling to help and only recite their instructions.

  Response from the owner

  Hello Carol, we are sorry to hear about your experience. Is there something we can do for you? Please feel free to email [email protected] with more information (do not include account numbers) and reference case# 46890. Thank you!^CH

• J

  Josh Joven
  1

  Manager has no customer service skills, looks at you like he's better then you. He looks like the father from nutty professor

  Response from the owner

  Hey Josh - we're sorry to hear about the poor experience you've had at one of our branches. I'll be happy to forward you comments on. If there is ever anything we can help with, please let us know. ^ JK

• D

  Dzenis Alickovic
  5

  Honest bank trying to please their customers.

  Response from the owner

  Hi Dzenis, do you need assistance? Please email us at [email protected] with your contact phone number and zip code. Any additional information on your concerns would be helpful. We will contact you. ^JL