KeyBank US, Indianapolis

KeyBank Reviews

• J

  Jim Murray
  5

  My Mother In Law has been going through some hard times since the recent passing of her Husband. Key Bank helped us considerably today. Dori notarized some documents for her and Michael Moran started the process of rolling over her IRA to Key Bank. In times like these, it is so nice to receive the service and courtesy that we received today. These are the type of people we are proud to do business with! Thank you! You have no idea how much I appreciate you!!

  Response from the owner

  Hi Jim! We're sorry for your loss. We're so glad to hear everything was taken care of at the branch, and we thank you for sharing this glowing review. We're always for you when you need us. Have a great day! ^SH

• M

  Mark Barnes
  5

  I have always been happy going to this bank. I have been coming here for about 23 years. Going through the drive thru it has been more difficult than normal but still very happy. I hope on the weekend the branch will open inside sometime.

  Response from the owner

  Hi Mark - We appreciate your 5 star review! Have a great day! ^SH

• J

  Justin Weaver
  1

  Called ahead and they said I could get a cahsiers check in the drive thru. Once there, they said I had to come inside... The first location had a power surge and had me wait 15 mins before stating their system still was not up. Both the Meridian and Greenwood locations have failed at any sense of customer service to their customers.

  Response from the owner

  Hello Justin, we are sorry to hear about the experience you had. We have forwarded your feedback to the appropriate area for review. We apologize for any inconvenience. Thank you.^CH

• P

  Phil Piercey
  5

  Absolutely the best place to bank. Great customer service, knowledgeable banking staff, great savings rates, easy to use app and they offer highly secure ATMs that prevent card skimming. Bonus! Stop in and and see for yourself. Tell them Phil sent you.

  Response from the owner

  Hi Phil, Thanks so much for the great rating and review, we really appreciate it. Have a great weekend coming up. ^LH

• J

  Joe
  1

  Imagine my disappointment of being so excited after winning a decent prize from the Hoosier Lottery only to have KeyBank deny me the ability to cash my payout all because I did not have a secondary ID that was acceptable to them. After calling four different branches I got the same terrible customer service from each one, after explaining that I'm not from the area and the closest branch from me is nearly two hours away and it is really frustrating to have to drive two hours back home two get something that they will accept and then another 2 hour drive back to cash the check, that I had my state-issued valid driver's license and AAA card with my name on it also valid. Those are all I had with me but I also had a friend who made the drive with me who is willing to present her identification and acceptable second form mine. Catherine Placed on a lengthy hold I received similar answers from all four that they would not help me but I could call another branch even further from my location and tell my story to them and they may be more willing. After the 4th branch just gave up and drove home. I'm very grateful that I do not have to deal with such terrible customer service from banks in my area I reviews to give them the satisfaction of making me drive all the way back and if I ever happen to win again I will not even waste my time dealing with these rude people.

  Response from the owner

  Hello Joe: What you described definitely sounds frustrating. If you have any questions about our check cashing policies, please send an email to [email protected] including your contact info and I'll be in touch. ^KeyBank Customer Care

• P

  Preston Surdo
  5

  I come here once or twice a month. The staff is beyond friendly to me. I've never had one issue with any of my banking services. Really a great bank. Would definitely recommend!

  Response from the owner

  Thank you very much for your kind words and for letting us know about your great experience Preston! We love helping our clients and we are here if you ever need us. Thank you and have a great weekend!^CH

• E

  ESHA B
  1

  I came last month to open a NEW account and this lady Mary said i needed i.d. i brought that. I Never knew I needed a picture id from my job that i just started since I just moved here Very rude and why is this necessary?

  Response from the owner

  Esha, We’re sorry to hear you had that experience. We do require 2 forms of ID when opening a new account. One of the 2 ID types would need to be a government issued photo ID. Please email us any questions about this at [email protected] we’d be happy to help. Thank you! -KeyBank Customer Care

• B

  Brittney Laroche
  5

  Mike that works there went above and beyond for me. Helped me out when I made a mistake on my account. Great bank with friendly staff.

  Response from the owner

  Hi Brittney, thank you, for your Southport Branch employee experience feedback! Use the red key! ^JL

• P

  Paul ROBINSON
  1

  These very HIGH AND EXCESSIVE FEE'S ARE RAPID AND OVERKILL. CLOSED ACCOUNT DUE TO SUPER FEE AFTER FEE.... I'm glad it's over.

  Response from the owner

  Hello Anthony: I understand getting unexpected fees can be upsetting. If you would send an email to [email protected] including your contact info, I will give you a call to see if I can help. ^KeyBank Customer Care

• D

  Diana R
  1

  Horrible bank unless you want to be charged a fee for any kind of transaction!!!

  Response from the owner

  Hello Diana: I'd be happy to answer any questions you may have regarding fees and how you can avoid them. Please send an email to [email protected] and include your phone number so I can give you a call. ^KeyBank Customer Care