KeyBank Public Sq, Cleveland

KeyBank Reviews

• E

  Eric Riesterer
  1

  Felt uncomfortable around Branch Manager Michael Collins with menacing body language and aggressive demeanor. My wire was completed but the experience was anything but enjoyable. Moving to Charles Schwab, where customers actually matter and arent treated like garbage.

  Response from the owner

  Hi Eric, Thanks for reaching out to us. We certainly don't want any of our clients to feel this way. I'd like to find out more about what happened and have this escalated for you. If you would send an email to [email protected], including some details along with your full name and phone #, we'll be in touch. ^LH

• H

  Hansel Larson
  5

  While I cannot speak to the general banking services of this organization , I can share my experience with Monica Larrabee who works in Hillsboro, OR for the mortgage department. She is a fantastic resource to work with and I highly recommend her.

  Response from the owner

  Hello Hansel, thank you so much for the 5-star rating and review. We are pleased to hear about your experience with Monica at the Hillsboro Branch. We hope you have a great day! ^PR

• D

  Dominique Domo
  1

  KeyBank stole money out of account and trying to play me like I’m a uneducated black woman!!!! December 15,2021 is when it happened and my account information was adjusted overnight to show different,I wish I would took pictures that day when my account reflected the missing money!!!! Now it’s days before Christmas and my money is missing , I will be reporting this to the Better Business Bureau

  Response from the owner

  Hi Dominique: We're listening and here to help. We certainly appreciate you reaching out to provide your feedback. If you would like me to have this escalated for you, please send an email to [email protected] including your full name and phone # so we can reach out to you. Also, please include case #70246. ^LH

• J

  James “Jimmyp” Parker
  1

  Bank is full of it posted my check and then put a hold on it keep spinning me around getting me nowhere not even trying to help worst bank I ever had

  Response from the owner

  Hello, we'd like to know why you feel this way. Please send us an email at [email protected] with additional details about your concerns. Reference case #76272 in the subject line and refrain from including any account numbers. Thanks. ^PR

• e

  e m
  1

  I have been trying to get ahold of CS for the last 2 days to be able to access my online account. WHERE IS EVERYONE??? Is there 1 person answering customers? This is ridiculous.

  Response from the owner

  Hello, please feel free to email us at [email protected] with your full name, contact number & additional details about your concerns. We'd be happy to take a further look. Reference case#75818 and refrain from including any account numbers. Thank you. ^PR

• v

  vonnie alwaysreal
  1

  Allowed a company to make fraudulent charges on my account. Even after the dispute process... over 20 years of banking with them! Very disappointed

  Response from the owner

  Vonnie, Our dedicated fraud team is happy to review this with you. Please reach out to us at the phone number on the back of your card. Thank you. ^CS

• P

  Patrick White
  1

  This is arguably the most useless financial institution I’ve ever worked with. When the dealer who paid off my loan and I worked together to resolve an issue they were less than accommodating, rude, and dismissive of the problem. One employee even told the dealer rep “I know how some customers can be” in a negative voice with me literally in the room while we were all on the phone. When the dealer and myself thought we resolved an issue i got an email a month later that the account was still open and had to call in again just to be put on hold and eventually he hung up on when i was transferred to a manager. Which was especially infuriating when both the dealer and myself had proof that there didn’t appear to be any errors on my or the dealers part from the beginning and they sent me multiple “your loan is paid off” letters. I would suggest if you’re thinking of financing your vehicle through KeyBank or walking twenty miles a day for the following year- you invest your money in a good pair of Nikes and walk. I wouldn’t (and won’t) trust them with one more penny of my money for the rest of my life.

  Response from the owner

  Hi Patrick- we are sorry to hear about this experience. Do you still need assistance? We are here to help. Please email us at [email protected] with your full name, zip code, and phone number (please do not include account numbers). Please use Case #60230 in the subject line. We will reach out within 2-3 business days. Thanks ^KC

• J

  Joe
  1

  Showed up on a random, nondescript Tuesday, NOT a holiday, to retrieve some critical documents from my safe deposit box necessary to get my daughter off to college and renew my driver's license, only to find the branch unexpectedly CLOSED! While three other customers walked up, and then walked away unserved, I called the phone number posted on the door only to hear an automated message that the lobby was open M-Sa which aligned with the sign on the door; NO notification was posted on the door regarding why the branch might be closed. In desperation, I called the 800 number only to be told that it was a Key Bank community service day, and that many branches were closed, or would close early. Really??? It's 2021 and a national bank chain can't send out a simple automated email notification letting customers know of an unusual closure? How many thousands of Key customers across the country visited their bank that day with important personal and business needs only to find it unexpectedly closed with NO COMMUNICATION OR EXPLANATION??? Unethical and inexcusable!!!

  Response from the owner

  Thank you for reaching out to KeyBank, I understand you might be upset with the closure of your local branch. I want to apologize for any inconvenience this might have caused you. • We consider it a privilege and responsibility to support our local communities, and Neighbors Make the Difference Day gives us that opportunity to make a difference. Private message us your full name, phone # and zip code if you'd like to have this escalated. ^LH

• M

  Matthew Knauff
  1

  Absolutely terrible. They canceled my debit card (that didn't expire for 3 years) without explanation. The replacement card never arrived. I ordered a new card, which did not come in 3 weeks. Turns out they sent it to the wrong address, even though the confirmation email listed the correct address. I switched to PNC and they printed me a debit card in 30 seconds. Save yourself the time and hassle and take your business elsewhere. To the KeyBank person who responded to my post: I've already closed my account and found a new bank. Your bank's level of incompetence is irredeemable. I don't care to find out what the issue was. What I know is that I did everything I needed to do and was without a debit card for 3 weeks. I opened a CD with you 20 years ago as a teen...sad to see how far you've fallen.

  Response from the owner

  Hello Matthew, we are sorry to hear about your experience. Please email your full name, billing ZIP code and phone number to [email protected] and reference case# 48577 if you have questions. Happy to call within 1 to 2 business days to look into what happened. Alternatively you can also call customer service at 1-800-539-2968 and our colleagues can look into why the card was replaced and what the status is. Thank you.^CH

• D

  Doctor Daniel Richard ESTATE
  1

  One of the most corrupt companies in Cleveland Ohio every officer should be arrested and remanded to the custody of the sheriff's department with no bail

  Response from the owner

  Hello, please email us at [email protected] with your full name, zip code & phone number. To protect your privacy, refrain from including any account numbers. We'll send your case over to our escalation team & they'll be in touch within 2-3 business days. Thank you. ^PR