KeyBank Rte, West Haverstraw

KeyBank Reviews

• M

  Michael Turner
  1

  This is the worst keybank in the Rockland area. The lines are always so long and slow. The bankers seems to only care when you have money in your accounts otherwise they are too “busy”. The manager Ana is the worst. Rude, incompetent and fake. Stay away.

  Response from the owner

  Hi Michael, This certainly isn't the type of post we like to see and I'd like to obtain more info on what happened. Please send an email to [email protected] including your full name and phone # so we can get in touch. Also, please include case #70767. Thanks!! ^LH

• Z

  Zakia Wisdom
  1

  The ATM is always under maintenance. I’ve come by on a number of occasions needing to deposit or withdraw funds and the machine is broken or no funds are available. This really needs to be fixed it is a huge inconvenience

  Response from the owner

  Hello Zakia, we are sorry to hear about your experience. We have forwarded your feedback to our ATM Support team. Please do not hesitate to reach out to us again if you require any further assistance. Thank you!^CH

• E

  EvOmiKe
  1

  This bank could care less about customer service. They will gladly leave a very long line, refusing to make eye contact w the customers waiting, as they finish their "work". Customers do not come first at this bank. They are slower than slow and behind the times. Stay away

  Response from the owner

  Hello -I'd be happy to pass along your feedback to the proper management. We don't want you to have this type of experience. If you need assistance with anything. Please write us at [email protected] and reference #60860. Thank you. ^CS

• T

  Thomas Ossa
  5

  KeyBank is a wonderful part of the North Rockland Community, directly on route 9W. I know several managers of that branch, including Miguel and Marlon. Both great individuals, and they run the branch well! They are also very focused on building relationships with the local businesses and residents of the North Rockland area. Highly recommended.

  Response from the owner

  Thanks so much for the kind review, Thomas! We will be certain to forward your comments to them to see. Hope you have a great day! ^ JJ

• B

  Bo Freeman
  1

  I was planning to open an account for my convienant store but I refuse to give my business to a place that would refuse to exchange pennies when there is one customers in your branch. I'll go to Chase instead. Curious what makes your pennies only for your holders. BAD BAD BAD CUSTOMER SERVICE FOR A POTENTIAL CLIENT (which everyon is)!

  Response from the owner

  Hi Bo - we're sorry to see that you won't be choosing us to open your account, but I'd like to offer an explanation. When Key counts coins they are sent out of the branch to a department that handles the counting of coins/money. Once the coins are counted, the amount is deposited to a checking/savings account that is currently held at KeyBank. Because coins are not counted in the branch, we aren't able to count coins for a non-Key client. ^ JJ

• J

  Justin Walter
  1

  Horrible! The platform people pressured me on unnecessary products if I wanted that I’d go to the mall and get bothered by the kiosk. Stick with chase fast and convenient!

  Response from the owner

  Hello Justin, that is not the type of experience we like our clients to have. Please email your full name, billing ZIP code and phone number to [email protected] and reference case# 60897. Our Escalation Team is happy to reach out within 2 to 3 business days and look into what happened. Thank you.^CH

• B

  Bridget Moschetti
  1

  0 customer service capability. Been calling for weeks to set up a new account and no one picks up

  Response from the owner

  Hello Bridget, we are sorry to hear about your experience. We are here to help- please send us an email at [email protected] with your Full Name, Phone Number, and Zip Code (please do not include account numbers). Please include Case #60324. We are happy to have someone call you. Thanks ^KC

• M

  Michele Parrino
  5

  The customer service at KeyBank in West Haverstraw is always fabulous. Very professional and knowledgeable staff! I will be a lifelong customer!

  Response from the owner

  Hi Michele! Thank you for sharing your experience. We're always here to help if you need anything. ^PG

• b

  bocascrapper
  5

  Marlon March and Key Bank work very hard to help you set up a business or help your teenagers set up personal accounts.

  Response from the owner

  Good Morning, Thanks so much for the 5* rating and review, we really appreciate it. I'll pass this along to Marlon's manager. Have a great weekend!!!! ^LH

• N

  N V
  1

  Worst customer service pawn you off to a million people nothing gets done

  Response from the owner

  Hello -We'd like to know more details about your recent experience. Please write us at [email protected] and reference case #59679. Thank you. ^CS