KeyBank Detroit Rd, Sheffield

KeyBank Reviews

• T

  Torrance Vaughan
  1

  Without any type of notice, my account was closed at this branch the day before Christmas Eve. I had to wait a week to get my paper checks from my job and now I must wait until I file my taxes for 2020 to update my account info with irs and recive further stimulus payments. Honestly don't understand why I couldn't have received a phone call or email even...

  Response from the owner

  Hello Torrence, thank you for getting in touch. In cases where an account is closed you will receive a letter from us outlining the reasons. We kindly refer you to the information in the letter and apologize for any inconvenience. Thank you.^CH

• D

  Dave Fate
  1

  When calling it is difficult to reach a human. Customer service is very poor. Problems do not get resolved in the customers favor, and service fees for no reason are ridiculously implimented.

  Response from the owner

  Hello Dave, thank you for getting in touch. Any fee can be avoided, it's just a matter of finding the right type of account for the way you conduct your banking. Please send an email with your full name, billing ZIP code and phone number to [email protected] We would be happy to call, review the account with you and make sure your questions are answered. Thank you.^CH

• J

  Jesse Erlenmeyer
  5

  Love this bank. Everyone is so personal and they helped me. Way better than the west river branch

• S

  Shibley Photography
  2

  This bank is on the corner of a big busy 4 lane intersection, and so is its driveway.

  Response from the owner

  Shibley, can I help you? Please send additional information to [email protected] with your name and contact phone number with zip code. You will be contacted. ^KeyBank Customer Care