KeyBank Amity Rd, Woodbridge

KeyBank Reviews

• M

  Melissa Pogwizd
  1

  If I could give zero stars I would! Hands down the worst customer service anywhere. Many unresolved problems with almost every transaction done at this branch.

  Response from the owner

  Hi Melissa, Thanks for reaching out to us. This certainly isn't the type of service we strive to provide and I'd like to obtain more info on your experiences. If you would care to share, send an email to [email protected], including your full name and phone #, so we can reach out to you. Also, please include case #74094. ^LH

• A

  Annandale Photography and Film
  5

  I have been using this branch for about 3 years. They have always been pleasant and helpful.

  Response from the owner

  Hi Kiva, thank you, for your branch experience feedback. ^JL

• k

  kade walker
  1

  was just pretty much yelled at and talked over while calling the branch with questions. Very rude and I will be switching banks

  Response from the owner

  HI Kade, we are sorry to hear about your experience, and would like the opportunity to look into this for you. Please email you contact information and the details of what happened to [email protected]. ^PG

• T

  Tylo Cruz
  1

  The manager straight lied to my face for ABSOLUTELY no reason! They are supposed to open at 9AM on Saturdays. They were running late and he told me to wait another 10 minutes so I say no problem I understand, and so I waited. In fact I waited another 25 minutes then to be told that I have to go through drive through. So I did. For him to tell me “Oh the inside of the bank hasn’t been open ALL year.” Then I proceeded to tell him, “Well that’s weird because I was just inside on Monday making a deposit.” He looked at me dumbfounded. Then asked me if I’d still like to make a deposit. At this point after waiting a half an hour to be lied to is complete bullcrap! I told him there was a line of people outside that were also going to complain because they didn’t even let us know they weren’t opening they just stood there and watched the cameras. It’s unfortunate that I’ve been going there for the last YEAR but I will never come to this branch again. I don’t even have an account there, thank god! I only come here to make a deposit for my rent.

  Response from the owner

  Please email your full name, billing ZIP code and phone number to [email protected] and reference case# 77827. Our Escalation Team will contact you within 2 to 3 business days to review what happened. ^CH